Guidance for Employee Self-Service and E-Forms

Manage employee information and enroll in certain programs managed by the Employee Service Center (ESC).

Employees can take care of many tasks through Employee Self-Service (ESS)—the online portal where employees can enter time, view pay statements, access tax information, and more. Some updates require employees to use electronic forms (E-Forms), and in certain cases, employees may need to provide additional details. Enrollment forms for programs managed by the Employee Service Center are also outlined on this page.   

Representatives at the Employee Service Center (ESC) are available to assist at 617-979-8500.

Employee Information that can be updated in Employee Self-Service

The items below can be easily updated by employees through Employee Self-Service.  Instructions for each change have been linked below.  (Tip: Some updates can also be made using an E-Form. However, we recommend starting with Employee Self-Service whenever possible as it assures the quickest results.) 

• Home and Mailing Address
• Phone number and Email
• Emergency Contacts
• Race or Ethnicity
• Gender Identity
• Higher Education Status/Talent Profile

Employee Information that can be updated using an Employee Information Change Form (E-Form).   

Information to change	Documentation needed to make the change
Name Change	Marriage certificate, Divorce Decree, or Court Order
Marital Status	Marriage certificate, Divorce Decree, or Court Order
Military Status	DD214 or ODEO (what does that mean?)

Employee Information that can be updated using Ethnicity Change Form

In addition to Employee Self-Service, you may complete the Ethnicity Change Form to update the following:

• Change or Add an Ethnic Group
• Designate an Ethnic Group as Primary
• Designate as Hispanic or Latino

Public Service Loan Forgiveness (PSLF)

For employees applying for Public Service Loan Forgiveness (PSLF), the Employee Service Center (ESC) provides employment verification on behalf of the Commonwealth. The ESC’s role is limited to this verification step. Completion of all federal PSLF form requirements and submission to the U.S. Department of Education remain the responsibility of the employee.

There are two options for how to submit your Public Service Loan Forgiveness (PSLF) Form.

Option 1: Submit your Form using PSLF Help Tool 

• Complete your PSLF form using the PSLF Help Tool
• For employer certification, use this email address [e-mail].

Option 2: Submit your PSLF Form manually

If you prefer not to use the PSLF Help Tool, you can download and print a blank PDF of the form, complete all sections, sign it, and have your employer(s) sign it.  Note: Completing your PSLF form in this manner may add additional time to the processing of your form.

Complete the Public Service Loan Forgiveness (PSLF) Form. Review the Public Service Loan Forgiveness Program page for information on eligibility and usage.

• PSLF Form Instructions:
  • Complete Page 1 only of the PSLF form
  • Include the last four digits of your Social Security number on the form
  • Email [e-mail] with a copy of your PSLF form as a PDF and include your Employee ID number
  • Unless otherwise notified, the Employee Service Center will sign and complete the form within 10 business days.

Tuition Remission

• Review the How to Apply for Tuition Benefit page for information on eligibility and usage.
• Access the Tuition Remission Certificate application.

Extended Illness Leave Bank (EILB) Forms and Enrollment Information

Extended Illness Leave Bank (EILB) Mid-Year Enrollment is now closed.  

• For more information please refer to the policies on the Absence and Leave Policies EILB information page
• Proceed to the online EILB enrollment form