What to do
The advice on this page is designed for the 34 highways covered by the Highway Assistance Program. Every roadside emergency is unique--be vigilant and prioritize your safety. Follow these recommended safety steps only when safe to do so. If your vehicle becomes disabled, please try to move your vehicle into the breakdown lane to the right of the solid line. Make sure you turn on your hazard lights and raise the hood of your car. At night, turn on your interior lights. Remain in your vehicle if safe to do so. If you exit your vehicle and are able to do so, exit on the side away from traffic and stand on the other side of the guardrail when possible. If you have a reflective vest, put it on before exiting. Always exercise extreme caution when you are on the side of the road.
To help ensure your safety, make sure you:
- Take note of your location.
- It is helpful to know the mile marker, last exit number, or the nearest rest area
- Use your GPS to help identify your location
- Understand your vehicle's situation
- Look for smoke or steam from your hood
- Listen for any unusual noises
- Notify someone of your problem
- Always call 911 first in an emergency
- Always stay in or close to your vehicle