To request an application for certification renewal or to ask questions about the renewal process, please contact the Massachusetts Nurse Aide Testing Office at (781) 979-4010 or (800) 962-4337 (outside of MA).
Additional information about Nurse Aide certification renewal is available on the American Red Cross website.
Check your certification status
You may use the license verification website to check your Nurse Aide certification status.
Request a duplicate certificate
If you have misplaced your current Massachusetts CNA certification you may request a duplicate certificate through the American Red Cross. Learn more on the American Red Cross Massachusetts Nurse Aide Testing website.
Change information on your certificate
You may change personal information (e.g. name, address, etc.) on your certification by submitting the required forms and documents to the American Red Cross. More information is available on the American Red Cross Massachusetts Nurse Aide Testing website.
If your nurse aide certification has expired, you may be able to renew your certification through your work experience. In order to be eligible, you must be currently employed as a nurse aide and have worked from before your certification expired to the present with no break in employment. If you are not currently employed or had a break in employment, you may need to retake the nurse aide certification test.
Contact the Massachusetts Nurse Aide Testing Office at (781) 979-4010 or (800) 962-4337 (outside of MA) to request an application for the Nurse Aide Competency Evaluation Program or ask questions about scheduling the exam. Additional information about testing is available on the American Red Cross website.
Findings on the Nurse Aide Registry
- If you have been subject to probation as an alternative sanction, you may work during this time in accordance with the terms of your probation. In the case of suspension, you may not work as a CNA during the period of your suspension. If there has been a final finding against you, you may not work as a CNA.
- If you have one finding of neglect entered on the Nurse Aide Registry, and go the subsequent year without any incidents, you are eligible to petition the Department of Public Health for the removal of the neglect finding. Requests for removal of findings of neglect must be made in writing and sent to: Nurse Aide Registry, 67 Forest Street, Marlborough, MA 01752; or faxed to (617) 753-8089.
- If eligible for removal, you will receive a petition application, which you must complete in full and return. Once reviewed, you will receive notification concerning the status of your application.
- Findings of abuse or misappropriation may also be removed but only if you are found Not Guilty in a court of law of the conduct that was the basis for your abuse or misappropriation findings. Supporting documentation may be sent to: Nurse Aide Registry, 67 Forest Street, Marlborough, MA 01752; or faxed to (617) 753-8089.