How to create an account
If you need help with system prompts, please visit our User Manual (PDF). The manual is also available in DOCX format for download.
How to link your account to your license
Apply for a new license
How to renew a license
How to retrieve your username
How to recover your password
How to request a certified statement
Contact Us
If you need additional assistance, you can reach the Help Desk at 617-973-0935 from 8:45am until 5pm, Monday through Friday. If you reach our recorded message, please leave as detailed a message as possible.
You may also email the Help Desk at elicensing.helpdesk@MassMail.state.ma.us. Please leave your full name, phone number, email address, and as detailed a message as possible.