MassHealth Member Customer Service Center
Contact us if you need help with:
- Eligibility
- MassHealth benefits
- Replacing your MassHealth card
- Enrolling in a health plan
- Getting a MassHealth application
- MassHealth and Children's Medical Security Plan premiums
Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available
Phone: (800) 841-2900 TTY: (800) 497-4648
Massachusetts Health Connector
Visit their website at: www.mahealthconnector.org.
Health Connector Customer Service Call Center
Phone: (877)-MA-ENROLL (877) 623-6765)
TTY: (877) 623-7773
Hours: Mon–Fri: 8 a.m. to 6 p.m.
MassHealth Choices: Learn, Compare, and Enroll in a health plan
MassHealth Choices is the place learn about, compare, and enroll in a MassHealth health plan.
Find primary care providers near where you live. Search by location or type of health plan you have.
MassHealth Enrollment Centers (MECs)
Contact us if you need help with:
- The status of your Application for Health and Dental Coverage and Help Paying Costs (individuals, families, pregnant women, and those under age 65)
- The status of your Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (age 65 and older and those of any age in need of long-term-care services)
- Member eligibility
- Getting a MassHealth application
Phone: (800) 841-2900 TTY: (800) 497-4648
MassHealth Central Office
100 Hancock Street, 6th floor
Quincy, MA 02171
MassHealth Enrollment Centers
In response to COVID-19, and to support the health and safety of our members and staff, all MassHealth Enrollment sites will be closed for walk-in visitors until further notice.
45 Spruce Street |
88 Industry Avenue, Suite D Springfield, MA 01104 |
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21 Spring Street, Suite 4 Taunton, MA 02780 |
367 East Street Tewksbury, MA 01876 |
Health Plan Contacts
If you are also enrolled in an ACO, MCO, or the PCC plan, use the information below to contact your health plan.
Allways Health Partners
My Care Family
Customer service: (800) 462-5449
Behavioral Health (844) 451-3510
Health New England
Be Healthy Partnership
Members: (800) 786-9999 (TTY: (800) 439-2370)
Behavioral Health: (800) 495-0086 (TTY: (877) 509-6981)
Boston Medical Center HealthNet Plan
Members: (888) 566-0010 (TTY: (800) 421-1220)
Behavioral Health: (888) 217-3501 (TTY: (888) 727-9441)
Community Care Cooperative
Members: (866) 676-9226 TTY:711
Behavioral Health:(800) 495-0086
Fallon
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Berkshire Fallon Health Collaborative (Fallon)
Members: (855) 203-4660 (TTY: 711)
Behavioral Health: (888) 877-7184 - Fallon 365 Care
Members: (855) 508-3390 (TTY:711)
Behavioral Health: (888) 877-7182
- Wellforce Care Plan
Members: (855) 508-4715 (TTY: 711)
Behavioral Health: (888) 877-7183
Partners HealthCare Choice
Members: (800) 231-2722
Behavioral Health: (800) 495-0086
Tufts Health Plans
Members: (888) 257-1985 (TTY: 711)
Behavioral Health: (888) 257-1985 (TTY: 711)
Primary Care Clinician Plan
Members: (800) 841-2900 (TTY: (800) 497-4648)
Behavioral Health: (800) 495-0086 (TTY: (877) 509-6981)
Walk-In Center Locations
Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus
- Drop off a payment (paper checks or money orders, only)
- Bring copies of verification documents
- Get help shopping for a plan
Boston 133 Portland Street Boston, MA 02114 Hours: Monday–Friday: 8 a.m. to 6 p.m. |
Brockton 63 Main Street Brockton, MA 02301 Hours: Monday–Friday: 9 a.m. to 5 p.m. |
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Springfield 88 Industry Avenue, Suite D Springfield, MA 01104 Hours: Monday-Friday: 9 a.m. to 5:00 p.m. |
Worcester 146 Main Street Worcester, MA 01608 Hours: Monday–Friday: 8 a.m. to 6 p.m. |
Disability Special Accommodations Ombudsman
Contact us if you need help with:
- Accommodations for people with disabilities
- Information about MassHealth processes and requirements
- Help filling out forms over the telephone
Disability Special Accommodations Ombudsman
Phone: (617) 847-3468
TTY: (617) 847-3788
Prior Authorization Unit
MassHealth Dental
Visit our the MassHealth Dental Program website if you want to:
- Find a dental provider
- View or print dental documents
- Send an e-mail about your dental care or benefit
Phone: (800) 207-5019
TTY: (800) 466-7566
Send us a message using the MassHealth Dentail Member email form about your dental care or benefit. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.
Member Services
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092
Accident Trauma and Estate Recovery Units
Contact if you need help with:
- Estate Recovery
- Accident Trauma
- Probating a Will
P.O. Box 15205
Worcester, MA 01615-0205
Phone: (800) 754-1864
Phone: (508) 856-6381
Children's Medical Security Plan
Contact if you need help with:
- Copays
- Covered services
- Finding a provider
Phone: (800) 841-2900
TTY: (800) 497-4648
Board of Hearings
Contact us if you need help with:
- MassHealth Appeals – Fair Hearings
Phone: (800) 655-0338
Phone: (617) 847-1200
Fax: (617) 847-1204
Medicare
Contact us if you need help with:
- Medicare Prescription Drug Coverage
Phone: 1-800-MEDICARE (800) 633-4227
TTY: (877)-486-2048
www.medicare.gov
Related
- Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan
- Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
- Report a change in your information - individuals and families, and people with disabilities
- Report a change in your information - seniors and people of any age who need long-term care services