Contact MassHealth: Information for members

Contact MassHealth Customer Service, your health plan, the Children’s Medical Security Plan, Family Assistance, the Board of Hearings, or the Fraud Hotline.

MassHealth Member Customer Service Center

Contact us if you need help with:

• Eligibility
• MassHealth benefits
• Replacing your MassHealth card
• Enrolling in a health plan
• Getting a MassHealth application
• MassHealth and Children's Medical Security Plan premiums

Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available

Phone: [phone], TDD/TTY: 711.

MassHealth Choices: Learn, Compare, and Enroll in a health plan

MassHealth Choices is the place to learn about, compare, and enroll in a MassHealth health plan.

Find primary care providers near where you live. Search by location or type of health plan you have.

MassHealth Enrollment Centers (MECs)

Contact us if you need help with:

• The status of your Application for Health and Dental Coverage and Help Paying Costs (individuals, families, pregnant women, and those under age 65)
• The status of your Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (age 65 and older and those of any age in need of long-term-care services)
• Member eligibility
• Getting a MassHealth application

Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan.

Do not send an application to any of these enrollment centers.

Please mail it to:

Health Insurance Processing Center
PO Box 4405
Taunton, MA 02780

MassHealth Enrollment Center Locations

The Enrollment Centers are open for limited walk-in visits. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.

MassHealth Enrollment Center Locations

Charlestown
529 Main Street
Charlestown, MA 02129

Note: An after-hours drop box is available to submit your application in person.

Chelsea
45 Spruce Street
Chelsea, MA 02150

Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.  

Quincy
100 Hancock Street, 1st floor
Quincy, MA 02171

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104

Taunton
21 Spring Street, Suite 4
Taunton, MA 02780

Tewksbury
367 East Street
Tewksbury, MA 01876

Note: An after-hours drop box is available to submit your application in person.

Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604

Massachusetts Health Connector

Visit their website at: www.mahealthconnector.org.

Health Connector Customer Service Call Center
Phone: (877)-MA-ENROLL [phone])
TTY: [phone]
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

Health Connector Walk-In Center Locations

Our walk-in centers have re-opened – Massachusetts Health Connector (mahealthconnector.org)

Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus

• Drop off a payment (paper checks or money orders, only)
• Bring copies of verification documents
• Get help shopping for a plan

Boston
133 Portland Street
Boston, MA 02114
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.

Worcester
146 Main Street
Worcester, MA 01608
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

Health Plan Contacts

Plan Name	Customer Service Phone	Behavioral Health Phone
BeHealthy Partnership Plan (ACO)	[phone]	[phone]
Berkshire Fallon Health Collaborative (ACO)	[phone]	[phone]
Community Care Cooperative (C3) (ACO)	[phone]	[phone]
East Boston Neighborhood Health WellSense Alliance (ACO)	[phone]	[phone]
Fallon 365 Care (ACO)	[phone]	[phone]
Fallon Health Atrius Health Care Collaborative (ACO)	[phone]	[phone]
Mass General Brigham Health Plan with Mass General Brigham ACO	[phone]	[phone]
Primary Care Clinician (PCC) Plan	[phone]	[phone]
Steward Health Choice (ACO)	[phone]	[phone]
Tufts Health Together (MCO)	[phone]	[phone]
Tufts Health Together with Cambridge Health Alliance (CHA) (ACO)	[phone]	[phone]
Tufts Health Together with UMass Memorial Health (ACO)	[phone]	[phone]
WellSense Care Alliance (ACO)	[phone]	[phone]
WellSense Beth Israel Lahey Health (BILH) Performance Network ACO	[phone]	[phone]
WellSense Boston Children's ACO	[phone]	[phone]
WellSense Community Alliance (ACO)	[phone]	[phone]
WellSense Essential MCO	[phone]	[phone]
WellSense Mercy Alliance (ACO)	[phone]	[phone]
WellSense Signature Alliance (ACO)	[phone]	[phone]
WellSense Southcoast Alliance (ACO)	[phone]	[phone]

My Ombudsman

If you have questions or need help getting benefits or services from MassHealth or your MassHealth health plan, you can call My Ombudsman. My Ombudsman is a program that is separate from MassHealth and your health plan. The program can:

• give you information about your health plan benefits and rights, 
• listen to your concerns and help address problems, and
• explain how to file a grievance or appeal and what to expect during the process.

For more information about My Ombudsman:

• Visit their website at www.myombudsman.org
• E-mail them at [e-mail]
• Call them at [phone], videophone (VP) at [phone], Monday–Friday, 9 a.m.–4 p.m.

MassHealth Disability Accommodation Ombudsman

Free aids and services are available to people with disabilities to communicate effectively with MassHealth. MassHealth Enrollment Centers have Video Remote Interpreting (VRI) and Assistive Listening Devices (ALDs).

Additional communication aids are available by request, such as Large print, in person Sign Language Interpretation, and Braille.

Contact the MassHealth Disability Accommodation Ombudsman to learn more.

• Main: [phone]
• TDD/TTY: 711 or [phone]
• Email: [e-mail]

Disability Accommodation Ombudsman Page

Hours of Operation: Monday - Friday 9 AM - 4:30 PM ET 

Prior Authorization Unit

Contact us if you need help with:

• General Prior Authorization

Phone: [phone]

MassHealth Dental

Visit our the MassHealth Dental Program website if you want to:

• Find a dental provider
• View or print dental documents
• Send an e-mail about your dental care or benefit

Phone: [phone]
TTY: [phone]

Send us a message using the MassHealth Dental Member email form about your dental care or benefit. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.

Member Services
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092

Accident Trauma and Estate Recovery Units

Contact if you need help with:

• Estate Recovery
• Accident Trauma
• Probating a Will

P.O. Box 15205
Worcester, MA 01615-0205
Phone: [phone]
Phone: [phone]

Children's Medical Security Plan

Contact if you need help with:

• Copays
• Covered services
• Finding a provider

Phone: [phone]
TTY: [phone]

Board of Hearings

Contact us if you need help with:

• MassHealth Appeals – Fair Hearings

Phone: [phone]
Phone: [phone]
Fax: [phone]

Medicare

Contact us if you need help with:

• Medicare Prescription Drug Coverage

Phone: 1-800-MEDICARE [phone]
TTY: (877)-486-2048
www.medicare.gov