Contact MassHealth: Information for members

MassHealth Member Customer Service Center

Contact us if you need help with:

• Eligibility
• MassHealth benefits
• Replacing your MassHealth card
• Enrolling in a health plan
• Getting a MassHealth application
• MassHealth and Children's Medical Security Plan premiums

Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available

Phone: [phone]   TTY: [phone]

MassHealth Choices: Learn, Compare, and Enroll in a health plan

MassHealth Choices is the place to learn about, compare, and enroll in a MassHealth health plan.

Find primary care providers near where you live. Search by location or type of health plan you have.

MassHealth Enrollment Centers (MECs)

Contact us if you need help with:

• The status of your Application for Health and Dental Coverage and Help Paying Costs (individuals, families, pregnant women, and those under age 65)
• The status of your Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (age 65 and older and those of any age in need of long-term-care services)
• Member eligibility
• Getting a MassHealth application

Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. You may also choose to drop off your application in person in our convenient MassHealth secure drop boxes located outside of the enrollment centers in Charlestown, Tewksbury, Quincy, Taunton or Springfield

Phone: [phone]   TTY: [phone]

 

MassHealth Enrollment Center Locations

The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.

Charlestown
529 Main Street
Charlestown, MA 02129

Chelsea
80 Everett Avenue
Chelsea, MA 02170

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104

Taunton
21 Spring Street, Suite 4
Taunton, MA 02780

Tewksbury
367 East Street
Tewksbury, MA 01876

Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171

Massachusetts Health Connector

Visit their website at: www.mahealthconnector.org.

Health Connector Customer Service Call Center
Phone: (877)-MA-ENROLL [phone])
TTY: [phone]
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

 

Health Connector Walk-In Center Locations

Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus

• Drop off a payment (paper checks or money orders, only)
• Bring copies of verification documents
• Get help shopping for a plan

Boston
133 Portland Street
Boston, MA 02114
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

Brockton
63 Main Street
Brockton, MA 02301
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.

Worcester
146 Main Street
Worcester, MA 01608
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

Health Plan Contacts

If you are also enrolled in an ACO, MCO, or the PCC plan, use the information below to contact your health plan. 

Allways Health Partners
My Care Family
Customer service: [phone]
Behavioral Health [phone]

Health New England
Be Healthy Partnership 
Members: [phone] (TTY: [phone])
Behavioral Health: [phone] (TTY: [phone])

Boston Medical Center HealthNet Plan
Members: [phone] (TTY: [phone])
Behavioral Health: [phone] (TTY: [phone])

Community Care Cooperative
Members: [phone] TTY:711
Behavioral Health:[phone]

Fallon

• Berkshire Fallon Health Collaborative (Fallon)
  Members: [phone] (TTY: 711) 
  Behavioral Health: [phone]

• Fallon 365 Care
  Members: [phone] (TTY:711)
  Behavioral Health: [phone]
   
• Wellforce Care Plan
  Members: [phone] (TTY: 711)
  Behavioral Health: [phone]

Partners HealthCare Choice
Members: [phone]
Behavioral Health: [phone]

Tufts Health Plans                                         
Members: [phone] (TTY: 711)                           
Behavioral Health: [phone] (TTY: 711)                                 

Primary Care Clinician Plan
Members: [phone] (TTY: [phone])
Behavioral Health: [phone] (TTY: [phone])

My Ombudsman

If you have questions or need help getting benefits or services from MassHealth or your MassHealth health plan, you can call My Ombudsman. My Ombudsman is a program that is separate from MassHealth and your health plan. The program can:

• give you information about your health plan benefits and rights, 
• listen to your concerns and help address problems, and
• explain how to file a grievance or appeal and what to expect during the process.

For more information about My Ombudsman:

• Visit their website at www.myombudsman.org
• E-mail them at [e-mail]
• Call them at [phone], videophone (VP) at [phone], Monday–Friday, 9 a.m.–4 p.m.

Disability Special Accommodations Ombudsman

Contact us if you need help with:

• Accommodations for people with disabilities
• Information about MassHealth processes and requirements
• Help filling out forms over the telephone

Disability Special Accommodations Ombudsman
Phone: [phone]
TTY: [phone]

Prior Authorization Unit

Contact us if you need help with:

• General Prior Authorization

Phone: [phone]

MassHealth Dental

Visit our the MassHealth Dental Program website if you want to:

• Find a dental provider
• View or print dental documents
• Send an e-mail about your dental care or benefit

Phone: [phone]
TTY: [phone]

Send us a message using the MassHealth Dental Member email form about your dental care or benefit. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.

Member Services
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092

Accident Trauma and Estate Recovery Units

Contact if you need help with:

• Estate Recovery
• Accident Trauma
• Probating a Will

P.O. Box 15205
Worcester, MA 01615-0205
Phone: [phone]
Phone: [phone]

Children's Medical Security Plan

Contact if you need help with:

• Copays
• Covered services
• Finding a provider

Phone: [phone]
TTY: [phone]

Board of Hearings

Contact us if you need help with:

• MassHealth Appeals – Fair Hearings

Phone: [phone]
Phone: [phone]
Fax: [phone]

Medicare

Contact us if you need help with:

• Medicare Prescription Drug Coverage

Phone: 1-800-MEDICARE [phone]
TTY: (877)-486-2048
www.medicare.gov