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Contact MassHealth: Information for members

Contact MassHealth Customer Service, your health plan, the Children’s Medical Security Plan, Family Assistance, the Board of Hearings, or the Fraud Hotline.

Table of Contents

MassHealth Member Customer Service Center

Contact us if you need help with:

  • Eligibility
  • MassHealth benefits
  • Replacing your MassHealth card
  • Enrolling in a health plan
  • Getting a MassHealth application
  • MassHealth and Children's Medical Security Plan premiums

Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available

Phone: (800) 841-2900, TDD/TTY: 711.

MassHealth Choices: Learn, Compare, and Enroll in a health plan

MassHealth Choices is the place to learn about, compare, and enroll in a MassHealth health plan.

Find primary care providers near where you live. Search by location or type of health plan you have.

MassHealth Enrollment Centers (MECs)

Contact us if you need help with:

  • The status of your Application for Health and Dental Coverage and Help Paying Costs (individuals, families, pregnant women, and those under age 65)
  • The status of your Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (age 65 and older and those of any age in need of long-term-care services)
  • Member eligibility
  • Getting a MassHealth application

Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan.

Do not send an application to any of these enrollment centers.

Please mail it to:

Health Insurance Processing Center
PO Box 4405
Taunton, MA 02780

MassHealth Enrollment Center Locations

The Enrollment Centers are open for limited walk-in visits. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.

MassHealth Enrollment Center Locations

529 Main Street
Charlestown, MA 02129

Note: An after-hours drop box is available to submit your application in person.

45 Spruce Street
Chelsea, MA 02150

Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.  

100 Hancock Street, 1st floor
Quincy, MA 02171

88 Industry Avenue, Suite D
Springfield, MA 01104

21 Spring Street, Suite 4
Taunton, MA 02780

367 East Street
Tewksbury, MA 01876

Note: An after-hours drop box is available to submit your application in person.

50 SW Cutoff, Suite 1A
Worcester, MA 01604

Massachusetts Health Connector

Visit their website at: www.mahealthconnector.org.

Health Connector Customer Service Call Center
Phone: (877)-MA-ENROLL (877) 623-6765)
TTY: (877) 623-7773
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.


Health Connector Walk-In Center Locations

Our walk-in centers have re-opened – Massachusetts Health Connector (mahealthconnector.org)

Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus

  • Drop off a payment (paper checks or money orders, only)
  • Bring copies of verification documents
  • Get help shopping for a plan

133 Portland Street
Boston, MA 02114
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.

146 Main Street
Worcester, MA 01608
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

Health Plan Contacts

Plan Name

Customer Service Phone

Behavioral Health Phone

BeHealthy Partnership Plan (ACO)

(800) 786-9999

(800) 495-0086

Berkshire Fallon Health Collaborative (ACO)

(855) 203-4660

(888) 877-7184

Community Care Cooperative (C3) (ACO)

(866) 676-9226

(800) 495-0086

East Boston Neighborhood Health WellSense Alliance (ACO)

(888) 566-0010

(888) 217-3501

Fallon 365 Care (ACO)

(855) 508-3390

(888) 877-7182

Fallon Health Atrius Health Care Collaborative (ACO)

(866) 473-0471

(888) 777-1207

Mass General Brigham Health Plan with Mass General Brigham ACO

(800) 462-5449

(800) 462-5449

Primary Care Clinician (PCC) Plan

(800) 841-2900

(800) 495-0086

Steward Health Choice (ACO)

(855) 860-4949

(800) 495-0086

Tufts Health Together (MCO)

(888) 257-1985

(888) 257-1985

Tufts Health Together with Cambridge Health Alliance (CHA) (ACO)

(888) 257-1985

(888) 257-1985

Tufts Health Together with UMass Memorial Health (ACO)

(888) 257-1985

(888) 257-1985

WellSense Care Alliance (ACO)

(888) 566-0010

(888) 217-3501

WellSense Beth Israel Lahey Health (BILH) Performance Network ACO

(888) 566-0010

(888) 217-3501

WellSense Boston Children's ACO

(888) 566-0010

(888) 217-3501

WellSense Community Alliance (ACO)

(888) 566-0010

(888) 217-3501

WellSense Essential MCO

(888) 566-0010

(888) 217-3501

WellSense Mercy Alliance (ACO)

(888) 566-0010

(888) 217-3501

WellSense Signature Alliance (ACO)

(888) 566-0010

(888) 217-3501

WellSense Southcoast Alliance (ACO)

(888) 566-0010

(888) 217-3501

My Ombudsman

If you have questions or need help getting benefits or services from MassHealth or your MassHealth health plan, you can call My Ombudsman. My Ombudsman is a program that is separate from MassHealth and your health plan. The program can:

  • give you information about your health plan benefits and rights, 
  • listen to your concerns and help address problems, and
  • explain how to file a grievance or appeal and what to expect during the process.

For more information about My Ombudsman:

Disability Special Accommodations Ombudsman

Contact us if you need help with:

  • Accommodations for people with disabilities
  • Information about MassHealth processes and requirements
  • Help filling out forms over the telephone

Disability Special Accommodations Ombudsman
Phone: (617) 847-3468
TTY: (617) 847-3788

Prior Authorization Unit

Contact us if you need help with:

  • General Prior Authorization

Phone: (800) 862-8341

MassHealth Dental

Visit our the MassHealth Dental Program website if you want to:

  • Find a dental provider
  • View or print dental documents
  • Send an e-mail about your dental care or benefit

Phone: (800) 207-5019
TTY: (800) 466-7566

Send us a message using the MassHealth Dental Member email form about your dental care or benefit. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.

Member Services
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092

Accident Trauma and Estate Recovery Units

Contact if you need help with:

  • Estate Recovery
  • Accident Trauma
  • Probating a Will

P.O. Box 15205
Worcester, MA 01615-0205
Phone: (800) 754-1864
Phone: (508) 856-6381

Children's Medical Security Plan

Contact if you need help with:

  • Copays
  • Covered services
  • Finding a provider

Phone: (800) 841-2900
TTY: (800) 497-4648

Board of Hearings

Contact us if you need help with:

  • MassHealth Appeals – Fair Hearings

Phone: (800) 655-0338
Phone: (617) 847-1200
Fax: (617) 847-1204


Contact us if you need help with:

  • Medicare Prescription Drug Coverage

Phone: 1-800-MEDICARE (800) 633-4227
TTY: (877)-486-2048

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