Contact MassHealth: Information for members

MassHealth Member Customer Service Center

Contact us if you need help with:

• Eligibility
• MassHealth benefits
• Replacing your MassHealth card
• Enrolling in a health plan
• Getting a MassHealth application
• MassHealth and Children's Medical Security Plan premiums

Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available

Phone: [phone]   TTY: [phone]

MassHealth Enrollment Centers (MECs)

Contact us if you need help with:

• The status of your Application for Health and Dental Coverage and Help Paying Costs (individuals, families, pregnant women, and those under age 65)
• The status of your Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (age 65 and older and those of any age in need of long-term-care services)
• Member eligibility
• Getting a MassHealth application

Phone: [phone]   TTY: [phone]

MassHealth Central Office
100 Hancock Street, 6th floor
Quincy, MA 02171

MassHealth Enrollment Centers

45 Spruce Street Chelsea, MA 02150		88 Industry Avenue, Suite D Springfield, MA 01104
21 Spring Street, Suite 4 Taunton, MA 02780		367 East Street Tewksbury, MA 01876

Health Plan Contacts

If you are also enrolled in an ACO, MCO, or the PCC plan, use the information below to contact your health plan. 

Allways Health Partners
My Care Family
Customer service: [phone]
Behavioral Health [phone]

Health New England
Be Healthy Partnership 
Members: [phone] (TTY: [phone])
Behavioral Health: [phone] (TTY: [phone])

Boston Medical Center HealthNet Plan
Members: [phone] (TTY: [phone])
Behavioral Health: [phone] (TTY: [phone])

Community Care Cooperative
Members: [phone] TTY:711
Behavioral Health:[phone]

Fallon

• Berkshire Fallon Health Collaborative (Fallon)
  Members: [phone] (TTY: 711) 
  Behavioral Health: [phone]

• Fallon 365 Care
  Members: [phone] (TTY:711)
  Behavioral Health: [phone]
   
• Wellforce Care Plan
  Members: [phone] (TTY: 711)
  Behavioral Health: [phone]

Partners HealthCare Choice
Members: [phone]
Behavioral Health: [phone]

Tufts Health Plans                                         
Members: [phone] (TTY: 711)                           
Behavioral Health: [phone] (TTY: 711)                                 

Primary Care Clinician Plan
Members: [phone] (TTY: [phone])
Behavioral Health: [phone] (TTY: [phone])

Massachusetts Health Connector

Visit their website at: www.mahealthconnector.org.

Health Connector Customer Service Call Center
Phone: (877)-MA-ENROLL [phone])
TTY: [phone]
Hours: Mon–Fri: 8 a.m. to 6 p.m.

Walk-In Center Locations

Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus

• Drop off a payment (paper checks or money orders, only)
• Bring copies of verification documents
• Get help shopping for a plan

Boston 133 Portland Street Boston, MA 02114 Hours: Monday–Friday: 8 a.m. to 6 p.m.		Brockton 63 Main Street Brockton, MA 02301 Hours: Monday–Friday: 9 a.m. to 5 p.m.
Springfield 88 Industry Avenue, Suite D Springfield, MA 01104 Hours: Monday-Friday: 9 a.m. to 5:00 p.m.		Worcester 146 Main Street Worcester, MA 01608 Hours: Monday–Friday: 8 a.m. to 6 p.m.

Disability Special Accommodations Ombudsman

Contact us if you need help with:

• Accommodations for people with disabilities
• Information about MassHealth processes and requirements
• Help filling out forms over the telephone

Disability Special Accommodations Ombudsman
Phone: [phone]
TTY: [phone]

Prior Authorization Unit

Contact us if you need help with:

• General Prior Authorization

Phone: [phone]

MassHealth Dental

Visit our the MassHealth Dental Program website if you want to:

• Find a dental provider
• View or print dental documents
• Send an e-mail about your dental care or benefit

Phone: [phone]
TTY: [phone]

Send us a message using the MassHealth Dentail Member email form about your dental care or benefit. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.

Member Services
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092

Accident Trauma and Estate Recovery Units

Contact if you need help with:

• Estate Recovery
• Accident Trauma
• Probating a Will

P.O. Box 15205
Worcester, MA 01615-0205
Phone: [phone]
Phone: [phone]

Children's Medical Security Plan

Contact if you need help with:

• Copays
• Covered services
• Finding a provider

Phone: [phone]
TTY: [phone]

Family Assistance Unit

Contact us if you need help with:

• Family assistance

Phone: [phone]

Board of Hearings

Contact us if you need help with:

• MassHealth Appeals – Fair Hearings

Phone: [phone]
Phone: [phone]
Fax: [phone]

Medicare

Contact us if you need help with:

• Medicare Prescription Drug Coverage

Phone: 1-800-MEDICARE [phone]
TTY: (877)-486-2048
www.medicare.gov