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Contact MassHealth: Information for members

Contact MassHealth Customer Service, your health plan, the Children’s Medical Security Plan, Family Assistance, the Board of Hearings, or the Fraud Hotline.

Table of Contents

MassHealth Member Customer Service Center

Contact us if you need help with:

  • Eligibility
  • MassHealth benefits
  • Replacing your MassHealth card
  • Enrolling in a health plan
  • Getting a MassHealth application
  • MassHealth and Children's Medical Security Plan premiums

Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available

Phone: (800) 841-2900   TTY: (800) 497-4648

Massachusetts Health Connector

Visit their website at:

Health Connector Customer Service Call Center
Phone: (877)-MA-ENROLL (877) 623-6765)
TTY: (877) 623-7773
Hours: Mon–Fri: 8 a.m. to 6 p.m.

MassHealth Choices: Learn, Compare, and Enroll in a health plan

MassHealth Choices is the place learn about, compare, and enroll in a MassHealth health plan.

Find primary care providers near where you live. Search by location or type of health plan you have.

MassHealth Enrollment Centers (MECs)

Contact us if you need help with:

  • The status of your Application for Health and Dental Coverage and Help Paying Costs (individuals, families, pregnant women, and those under age 65)
  • The status of your Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (age 65 and older and those of any age in need of long-term-care services)
  • Member eligibility
  • Getting a MassHealth application

Phone: (800) 841-2900   TTY: (800) 497-4648

MassHealth Central Office
100 Hancock Street, 6th floor
Quincy, MA 02171

MassHealth Enrollment Centers

In response to COVID-19, and to support the health and safety of our members and staff, all MassHealth Enrollment sites will be closed for walk-in visitors until further notice.

45 Spruce Street
Chelsea, MA 02150

  88 Industry Avenue, Suite D
Springfield, MA 01104
21 Spring Street, Suite 4
Taunton, MA 02780
  367 East Street
Tewksbury, MA 01876

Health Plan Contacts

If you are also enrolled in an ACO, MCO, or the PCC plan, use the information below to contact your health plan. 

Allways Health Partners
My Care Family
Customer service: (800) 462-5449
Behavioral Health (844) 451-3510

Health New England
Be Healthy Partnership 
Members: (800) 786-9999 (TTY: (800) 439-2370)
Behavioral Health: (800) 495-0086 (TTY: (877) 509-6981)

Boston Medical Center HealthNet Plan
Members: (888) 566-0010 (TTY: (800) 421-1220)
Behavioral Health: (888) 217-3501 (TTY: (888) 727-9441)

Community Care Cooperative
Members: (866) 676-9226 TTY:711
Behavioral Health:(800) 495-0086


Partners HealthCare Choice
Members: (800) 231-2722
Behavioral Health: (800) 495-0086

Tufts Health Plans                                         
Members: (888) 257-1985 (TTY: 711)                           

Behavioral Health: (888) 257-1985 (TTY: 711)                                 

Primary Care Clinician Plan
Members: (800) 841-2900 (TTY: (800) 497-4648)
Behavioral Health: (800) 495-0086 (TTY: (877) 509-6981)

Walk-In Center Locations

Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus

  • Drop off a payment (paper checks or money orders, only)
  • Bring copies of verification documents
  • Get help shopping for a plan
133 Portland Street
Boston, MA 02114
Hours: Monday–Friday: 8 a.m. to 6 p.m.
63 Main Street
Brockton, MA 02301
Hours: Monday–Friday: 9 a.m. to 5 p.m.
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday-Friday: 9 a.m. to 5:00 p.m.
146 Main Street
Worcester, MA 01608
Hours: Monday–Friday: 8 a.m. to 6 p.m.

Disability Special Accommodations Ombudsman

Contact us if you need help with:

  • Accommodations for people with disabilities
  • Information about MassHealth processes and requirements
  • Help filling out forms over the telephone

Disability Special Accommodations Ombudsman
Phone: (617) 847-3468
TTY: (617) 847-3788

Prior Authorization Unit

Contact us if you need help with:

  • General Prior Authorization

Phone: (800) 862-8341

MassHealth Dental

Visit our the MassHealth Dental Program website if you want to:

  • Find a dental provider
  • View or print dental documents
  • Send an e-mail about your dental care or benefit

Phone: (800) 207-5019
TTY: (800) 466-7566

Send us a message using the MassHealth Dentail Member email form about your dental care or benefit. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.

Member Services
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092

Accident Trauma and Estate Recovery Units

Contact if you need help with:

  • Estate Recovery
  • Accident Trauma
  • Probating a Will

P.O. Box 15205
Worcester, MA 01615-0205
Phone: (800) 754-1864
Phone: (508) 856-6381

Children's Medical Security Plan

Contact if you need help with:

  • Copays
  • Covered services
  • Finding a provider

Phone: (800) 841-2900
TTY: (800) 497-4648

Board of Hearings

Contact us if you need help with:

  • MassHealth Appeals – Fair Hearings

Phone: (800) 655-0338
Phone: (617) 847-1200
Fax: (617) 847-1204


Contact us if you need help with:

  • Medicare Prescription Drug Coverage

Phone: 1-800-MEDICARE (800) 633-4227
TTY: (877)-486-2048