Contact MassHealth: Information for members

MassHealth Member Customer Service Center

Contact us if you need help with:

• Eligibility
• MassHealth benefits
• Replacing your MassHealth card
• Enrolling in a health plan
• Getting a MassHealth application
• MassHealth and Children's Medical Security Plan premiums

Hours: Self-service available 24 hrs/day in English and Spanish
Other services available Mon-Fri 8 a.m. – 5 p.m.; Interpreter service available

Phone: [phone]   TTY: [phone]

 

MassHealth Enrollment Centers (MECs)

Contact us if you need help with:

• The status of your Application for Health and Dental Coverage and Help Paying Costs (individuals, families, pregnant women, and those under age 65)
• The status of your Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (age 65 and older and those of any age in need of long-term-care services)
• Member eligibility
• Getting a MassHealth application

Phone: [phone]   TTY: [phone]

MassHealth Central Office
100 Hancock Street, 6th floor
Quincy, MA 02171

MassHealth Enrollment Center
45 Spruce Street
Chelsea, MA 02150

MassHealth Enrollment Center
88 Industry Avenue, Suite D
Springfield, MA 01104

MassHealth Enrollment Center
21 Spring Street, Suite 4
Taunton, MA 02780

MassHealth Enrollment Center
367 East Street
Tewksbury, MA 01876

Health Plan Contacts

If you are also enrolled in an ACO, MCO, or the PCC plan, use the information below to contact your health plan.

• Boston Medical Center HealthNet Plan
  Members: [phone] (TTY: [phone])
  Mental Health and Substance Use Disorder Services: [phone] (TTY: [phone])

• Be Healthy Partnership
  Members: [phone] (TTY: [phone])
  Mental Health and Substance Use Disorder Services: [phone] (TTY: [phone])

• Neighborhood Health Plan                                 
  Members: [phone] (TTY: [phone])       
  Mental Health and Substance Use Disorder Services:  [phone] (TTY: [phone]) 
   
• Tufts Health Plan                                               
  Members: [phone] (TTY: 711)                           
  Mental Health and Substance Use Disorder Services: [phone] (TTY: 711)                                                            
   
• Primary Care Clinician Plan
  Members: [phone] (TTY: [phone])
  Mental Health and Substance Use Disorder Services: [phone] (TTY: [phone])

Massachusetts Health Connector

Visit their website at: www.mahealthconnector.org.

Health Connector Customer Service Call Center

Phone: (877)-MA-ENROLL [phone])
TTY: [phone]
Hours: Mon–Fri: 8 a.m. to 6 p.m.

Walk-In Center Locations

Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus

• Drop off a payment (paper checks or money orders, only)
• Bring copies of verification documents
• Get help shopping for a plan

Boston
133 Portland Street
Boston, MA 02114
Hours: Monday–Friday: 8 a.m. to 6 p.m.

Brockton
63 Main Street
Brockton, MA 02301
Hours: Monday–Friday: 9 a.m. to 5 p.m.

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday-Friday: 9 a.m. to 5:00 p.m.

Worcester
146 Main Street
Worcester, MA 01608
Hours: Monday–Friday: 8 a.m. to 6 p.m.

Disability Special Accommodations Ombudsman

Contact us if you need help with:

• Accommodations for people with disabilities
• Information about MassHealth processes and requirements
• Help filling out forms over the telephone

Disability Special Accommodations Ombudsman

Phone: [phone]
TTY: [phone]

Prior Authorization Unit

Contact us if you need help with:

• General Prior Authorization

Phone: [phone]

MassHealth Dental

Visit our website if you want to:

• Find a dental provider
• View or print dental documents
• Send an e-mail about your dental care or benefit

Phone: [phone]
TTY: [phone]

Send us an email about your dental care or benefit. This e-mail is not secure. DO NOT SEND US PERSONAL INFORMATION.

Member Services
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092

Accident Trauma and Estate Recovery Units

Contact if you need help with:

• Estate Recovery
• Accident Trauma
• Probating a Will

P.O. Box 15205
Worcester, MA 01615-0205
Phone: [phone]
Phone: [phone]

Children's Medical Security Plan

Contact if you need help with:

• Copays
• Covered services
• Finding a provider

Phone: [phone]
TTY: [phone]

Family Assistance Unit

Contact us if you need help with:

• Family assistance

Phone: [phone]

Board of Hearings

Contact us if you need help with:

• MassHealth Appeals – Fair Hearings

Phone: [phone]
Phone: [phone]
Fax: [phone]

Medicare

Contact us if you need help with:

• Medicare Prescription Drug Coverage

Phone: 1-800-MEDICARE [phone]
TTY: (877)-486-2048
www.medicare.gov