MassTaxConnect registration for individual filers

Answers to frequently asked questions about registering for MassTaxConnect, including how to create an online account.

Page updated: October 1, 2021

What are the username and password requirements for MassTaxConnect?

Your username can be 3 to 60 characters in length and cannot have any spaces. You may also use your email address, provided it is 60 or less characters in length. Once a username is created it cannot be changed. 

For security reasons, MassTaxConnect passwords are case-sensitive. Passwords must be at least 8 characters in length, you cannot reuse the last 12 passwords, and must contain at least:

• 1 uppercase letter (i.e., A-Z)
• 1 lowercase letter (i.e., a-z)
• 1 number (i.e., 0-9)
• 1 special character.

How do I add an additional account type?

To add an account type:

• Log in to MassTaxConnect.
• Select the More… tab.  
• Select the Add an Account, New Location or New License hyperlink under the Access section. 

 

All tax types available will be listed.

How do I create an online account?

If you have previously filed a tax return with DOR and do not have an online account, you can create one by selecting Sign Up on MassTaxConnect and then “Create My Logon.” You must provide one of the following:

• Amount due from 1 of your last 3 returns.
• Amount to be refunded from 1 of your last 3 returns.
• Line item detail from 1 of your last 3 returns.
• Letter ID from 1 of the following DOR Notices:
  • Attorney General Lien
  • Notice of Account Adjustment
  • Notice of Account ID
  • Notice of Amendment Determination
  • Notice of Assessment
  • Automated Failure to File Notice
  • Care and Custody Initial Bill
  • Final Notice
  • Introducing MassTaxConnect
  • Notice of Change in Tax Return
  • Notice to Collect a Tax Debt
  • Notice of Failure to File
  • Notice of Failure to Register and File
  • Notice of Intent to Assess
  • Notice of Intent to Assess – Request for Information
  • Notice of Paid Family and Medical Leave Registration
  • Payment Agreement
  • Refund Recovery Notice
  • Request for Information – Personal Use Tax
  • Statement of Account 
  • Treatment of Amended Return as Application for Abatement
  • USD Consolidated Bill
  • UST Consolidated Bill

If you have not previously filed a tax return with DOR, you will not be able to register for Personal Income Tax. You can only register for:

• Cigar and Smoking Tobacco
• Electronic Nicotine Delivery Systems
• Motor Vehicle Sales
• Non-Stamped Cigarette Tax
• Out-of-State Contractor
• Paid Family and Medical Leave
• Personal Use Tax
• Room Occupancy Consolidated

If you want to create an online account for one of the tax types listed above:

• Go to MassTaxConnect.
• Select Sign Up. 
• Select Register an Individual. 
• Fill in the registration information.

How do I add a DBA?

• Log in to MassTaxConnect.
• Select the More… tab. 
• Select the Names and Addresses hyperlink.  
• Locate the account panel that you want to add a DBA and select the Add hyperlink. 
• Enter your DBA name. 
• Select the Next button.  
• Select the Submit button.

How do I edit a DBA?

• Log in to MassTaxConnect.
• Select the More… tab. 
• Select the Names and Addresses hyperlink. 
• Select the hyperlink of the DBA that you want to edit. 
• Select the Change this name hyperlink. 
• Enter your new DBA Name. 
• Select the Next button.  
• Select the Submit button.

How do I add a mailing address?

• Log in to MassTaxConnect.
• Select the More…tab. 
• Select the Names and Addresses hyperlink. 
• Select the Addresses tab. 
• Select the Add hyperlink for the mailing address for the account that you want to add. 
  • A pop-up window will display a list of possible addresses that match the information entered.
• Select the Select hyperlink for the correct address.
• Once verified, select the Next button.
• Select the Save button.

How do I edit my address?

• Log in to MassTaxConnect.
• Select the More… tab.  
• Select the Names and Addresses tab. 
• Select the Addresses tab.  
• Select the address hyperlink for the address you are updating. 
• Select the Change this address hyperlink. 
• Enter in the new address. 
• Select the Verify Address hyperlink. 
  • A pop-up window will display a list of possible addresses that match the information entered. 
• Select the Select hyperlink for the correct address. 
• Once verified, select the Next button. 
• Select the Save button. 

Please note that if the Change this address hyperlink is unavailable, you cannot:

• Edit the address based on your Access Type or
• Edit the address on MassTaxConnect due to the Address Type.

For example, Location Address cannot be edited. The tax account associated with the location must be:

• Ceased and a new location added with the proper address.

Can I change my PIN?

No. You cannot change your PIN.

Will I be able to print my PIN when I register?

Yes. You can print any screen during registration, including:

• The screen where you enter your PIN, or
• The Confirmation page, which displays your PIN at the end of your registration.

What happens if I lose or don’t remember my security questions?

You will need to contact DOR:

• [phone] or toll-free in Massachusetts at [phone].
• Personal Income Tax.

A representative will ask some questions regarding your account before providing you with a temporary password.

Once you are logged in to MassTaxConnect:

• Go to Manage My Profile in the top right-hand corner.   
• Select the Update Your Secret Question in the Security panel.