When and How to Use 9-1-1
Call 9-1-1 for emergencies only.
Use 9-1-1 for medical emergencies, fires, crimes in progress, or immediate threats to safety.
Do not call 9-1-1 for general questions, directions, transportation updates, or non-urgent issues.
If you call 9-1-1 and do not speak English, an interpreter can be connected to the call.
Tell the dispatcher what the emergency is, provide your exact location or nearby landmarks, and stay on the line until the dispatcher tells you it is okay to hang up.
If you are calling 9-1-1 from an international phone, connections may take longer to reach 9-1-1 or require a second attempt
Enable Emergency Alerts on Your Phone
Enable emergency alerts on your phone. Emergency alerts can provide important public safety information during urgent situations, including severe weather, safety threats, or other emergency conditions.
Before attending World Cup matches or fan events, make sure alerts are turned on, keep your phone charged, and follow official instructions if you receive an alert.
See Something, Say Something®
If you see something suspicious, say something. Public safety is a shared responsibility.
During World Cup matches, fan events, transit trips, and celebrations, stay alert and report suspicious activity to law enforcement, venue security, event staff, or transit personnel.
Suspicious activity may include unattended items, attempts to enter restricted areas, unusual surveillance, or behavior that does not seem right.
If there is an immediate threat or emergency, call 9-1-1.
No Drone Zone
World Cup venues and fan festivals are No Drone Zones.
Do not bring or fly a drone near stadiums, fan festivals, or official event areas.
The FAA will issue Temporary Flight Restrictions for each match, creating No Drone Zones around match venues and fan festivals.
Unauthorized drone activity can threaten public safety and will result in serious penalties, including fines, criminal charges, incarceration, and confiscation of the drone and controllers. Leave your drone at home.
Stay Safe in Summer Heat
Take steps to stay safe in heat, sun, and crowds.
During World Cup matches, fan events, and celebrations, drink water throughout the day, take breaks in the shade or air conditioning when possible, wear light and breathable clothing, and use sunscreen. Watch for signs of heat-related illness, including heavy sweating, dizziness, shortness of breath, or feeling sick.
Get medical help right away if you or someone else needs it.
For more health and safety tips, visit the DPH World Cup health guidance page.
Avoid Scams and Fraud
Use trusted sources and protect your personal information.
Major events like the World Cup can attract scams, including fake tickets, suspicious links, unofficial sellers, and unusual payment requests. Buy tickets and get event information only from official sources. Do not click suspicious links, share personal information with unknown sellers, or use payment methods that seem unusual or hard to trace.
Fireworks
Fireworks are illegal in Massachusetts.
Do not bring, possess, or use fireworks, pyrotechnics, flares, smoke devices, or similar items at World Cup matches, fan events, celebrations, transportation or public spaces.
Leave fireworks to licensed professionals and follow state law.
Event and Venue Guidance
Know what you can bring before you go. Before heading to a World Cup match, check official venue guidance for entry procedures, bag rules, permitted items, and prohibited items.
At Boston (Gillette) Stadium and on event public transportation, approved bags include
- clear plastic, vinyl, or PVC bags that do not exceed 12" x 12" x 6",
- one-gallon clear plastic freezer bags that do not exceed 11" x 11",
- and small wristlets or handheld wallets that do not exceed 6.5" x 4.5"
All items are subject to inspection. Prohibited items will not be accepted at stadium entrances for safekeeping.
Visit stadium website for guidance: bostonfwc26.com