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Mobile Authenticator Application (OATH OTP)

Below are instructions on how to set up an authenticator app on your smartphone.

Table of Contents

Overview: Mobile Authenticator Application

Choose this authentication method and you will receive your multi-factor authentication PINs from a preferred mobile application. 

Note: There may be restrictions on your ability to download these applications on Commonwealth-issued devices. 

Click here to watch an instructional video on how to set up this authentication method. 

Step 1. Install Authenticator App on Smartphone

Install an authenticator application on your smartphone. Options include:

  • Google Authenticator,
  • Microsoft Authenticator, or
  • Identity Service Portal
Images of all the types of applications you can download.

Step 2. Log-in to Idaptive Portal

Log into the Idaptive portal at EOTSS.My.Idaptive.app using your mass.gov email address (if you are on your Commonwealth-issued computer then Idaptive will auto log you in).

 

mobile auth screenshot

Step 3. Access Your Account Information

Click the Account button on the left side of the navigation bar.

 

 

authentication screenshot

Step 4. QR Code

Under OATH OTP Client, click the Show QR Code button.

Access your mobile authenticator application and follow the instructions to finish set up.

Image of a smartphone scanning a bar code from Centrify into the authenticator application.

Step 5. Alternative MFA Methods

If you cannot set up any of the MFA methods listed, then you can request a hard token authenticator.  A hard token is a stand-alone device that provides an authentication code and does not require a user to possess a mobile device.

You can request a hard token via Service Now by going to the 'Security & Firewall' sector and selecting 'Multi-Factor Authentication - Hard Token Request'.

The Commonwealth only has a limited number of hard tokens and these will be provided to those whose roles require them to use MFA or work outside of the Commonwealth's networks.  Upon submitting your request, your line manager will be asked to confirm that you require a hard token. 

Contact

Phone

Main Office (617) 626-4400

Open Monday through Friday 8:30 a.m. - 4:30 p.m.

EOTSS End-User Service Desk (844) 435-7629
CommonHelp IT Service Desk (866) 888-2808

For Commonwealth Employees ONLY

Online

EOTSS End-User Service Desk Log in to ServiceNow 
CommonHelp Service Desk commonhelp.desk@mass.gov

Address

McCormack Building - Main Office
1 Ashburton Place
8th Floor
Boston, MA 02108
Date published: July 25, 2018
Last updated: July 25, 2018
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