Overview of the Ombudsperson's Office

On this page, you will find a description of the roles and responsibilities of the DPU's Ombudsperson's Office.

Table of Contents

Roles and responsibilities of the Ombudsperson’s Office

The Distributed Generation (DG) and Clean Energy Ombudsperson is responsible for the following clean energy, climate change, and DG matters:

  • Being easily accessible
  • Facilitating and reviewing the Good Faith Negotiation process of parties involved in interconnection disputes
  • Offering independent problem-solving assistance
  • Managing public inquiries and complaints
  • Maintaining open communication with electric companies, stakeholders, and other government agencies, including enabling education and outreach
  • Overseeing and advising on cases, programs, and projects
  • Supporting the Commission and Division of Regional and Federal Affairs
  • Assisting senior management, leadership staff and Commission in:
    • addressing state consumer energy policies, 
    • updating state elected officials, 
    • explaining DPU policies and practices, and 
    • providing information to support the development of energy legislation and statutory reforms
  • Assisting the Commission in the development of new policies or regulations

Historical development of the Ombudsperson’s Office

  • In 2013, D.P.U. 11-75-E approved the creation of an Interconnection Ombudsperson role at the DPU on a trial basis for an interim of one year.
  • In 2014, D.P.U. 11-75-F made the interconnection Ombudsperson a permanent position.
  • In 2020, D.P.U. 19-55-A expanded the Ombudsperson role to become the DG and Clean Energy Ombudsperson.
Last updated: December 12, 2024

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