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Paid Family and Medical Leave (PFML) application approval timeline

Here's how the paid leave application and approval process works, and how long you can expect it to take.

Table of Contents

Applying for paid leave

If you are applying to take paid family or medical leave for a planned event like a scheduled surgery, you should give your employer at least 30 days notice before beginning your application, and make an effort to schedule your leave for a time that will not disrupt your employer’s business. If you do not notify your employer before beginning your application, your leave might be delayed or denied.

If you are taking leave for an unexpected or unplanned life event, you should notify your employer as soon as possible before beginning your application for paid leave. For such events, you can apply for retroactive paid leave benefits up to 90 calendar days after your leave began.

You may begin your application for paid leave up to 60 calendar days in advance of your leave’s anticipated start date. The Department cannot accept applications for paid leave with a start date more than 60 calendar days in the future.

Please gather any required documents before beginning your application. Your application could be delayed if your documentation is not correct. For example, your application is incomplete if you have not provided identity documents that are in color and include the front and back of your document. Your application is also incomplete if your Certification form (for your serious health condition or a family member) is not filled out correctly. You have 90 calendar days from the submission of your application to submit all required documents.

Depending on the type of leave you are requesting and the documents you have already prepared, filing your application may take from 15 minutes to 1 hour.

Additional Resources

Employer response

Within 5 business days after your application has been submitted, the Department will notify your employer and ask them to review it. Your application can only be given to your employer for review if your supporting documentation has been submitted.

Your employer will then have 10 business days to complete this review and provide the Department any additional information that might help inform their decision. If your employer does not complete their review, the Department will make a decision on your application using the information you provided.

Reaching a decision

It is possible that the Department will need more information from you or your employer to complete your application and make a decision. When the Department has enough information to consider your application complete, they will begin review and make a decision within 14 calendar days.

If you disagree with the decision, you have 10 calendar days to file an appeal. Instructions on how to appeal will be sent to you along with the decision.

Payment

You can receive approved paid family or medical leave benefits by direct deposit or by check. You can choose your payment preference and enter your payment information as part of your application either online or through the Contact Center.

Once your application is approved, you can expect weekly payments to begin 2-4 weeks after your leave begins.

If your leave has already begun, you can expect your first payment to arrive 2 weeks after it is approved.

After that, you will receive your payments every week.

Once payments have started, you can log into your account and check your payment status each week.

When you begin your paid family or medical leave, there is a 7-day waiting period before benefit payments start. You will not receive benefit payments during this waiting period. Also, these seven (7) days will count against your total available leave for the benefit year.

If you have been approved for intermittent leave, the waiting period will be seven (7) consecutive calendar days after your leave begins, whether you take leave on those days or not. 

The waiting period applies to each separate paid leave application, except if a mother begins family leave to bond with her newborn child immediately after taking medical leave during her pregnancy or to recover from childbirth. In this case, the 7-day waiting period for the mother’s family leave would be waived.

Additional Resources

Contact

Phone

Get answers to your questions in English, Español, and Português. Translation services for up to 240+ languages are also available. (833) 344-7365

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m. - 5 p.m.

Fraud Reporting Hotline: (857) 366-7201

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

For questions about contributions and exemptions: (617) 466-3950

Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.

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