Choose this authentication method and you will receive a phone call that prompts you to enter your chosen PIN and authenticate your credentials.
Step 1. Log-in to Idaptive Service Portal
Step 2. Access your account information
Click the Account button on the left-hand side of the navigation bar.
Step 3. Enter preferred PIN
Next to Phone PIN, click the Set button.
Enter your preferred eight-digit PIN and hit Save
Step 4. Check phone number options
To check the phone number options that will be called to use this method, click the Account button on the left hand side of the navigation bar.
Step 5. Access your personal profile
Click Personal Profile
Step 6. Edit your mobile phone number
When you have setup your PIN, you will be able to use this option with your assigned desk phone number. If you would like to be able to use it with your mobile number, giving you the ability to use it outside of your regular work location, follow the steps below.
If you want the option to receive a call on your mobile phone, click Edit
Step 7. Modify your user profile
Enter your User Name and Password to modify your user profile
Step 8. Alternative MFA Methods
If you cannot set up any of the MFA methods listed, then you can request a hard token authenticator. A hard token is a stand-alone device that provides an authentication code and does not require a user to possess a mobile device.
You can request a hard token via Service Now by going to the 'Security & Firewall' sector and selecting 'Multi-Factor Authentication - Hard Token Request'.
The Commonwealth only has a limited number of hard tokens and these will be provided to those whose roles require them to use MFA or work outside of the Commonwealth's networks. Upon submitting your request, your line manager will be asked to confirm that you require a hard token.