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Recovery coach program listening session

Join us at an upcoming listening session, where you can provide feedback on this important covered service.

As part of MassHealth’s efforts to better serve members with addiction and co-occurring mental health disorders, the Recovery Coach program was added as a covered service in July of 2018. Recovery coaches are people currently in recovery who have been trained to support others struggling with addiction. Recovery coaches provide support and guidance that can help others gain hope, explore recovery, and achieve life goals.

Help us improve

MassHealth seeks feedback from Recovery Coach stakeholders (e.g., providers, recovery coaches, advocates, and individuals who have used this service). We’d love to hear about your experiences with this service, as well as thoughts you may have on how to make the service better.

Let us know

  • What about this service has been working well?
  • What challenges exist with this service?
  • What could be improved about this service?

Join us at a listening session

To ensure that all stakeholders have an opportunity to provide feedback on MassHealth’s Recovery Coach service, MassHealth is holding a public listening session. A list of topics to be addressed at the session will be posted a week before the scheduled session.

Public Listening Session: Recovery Stakeholder Engagement

Date: Wednesday, September 18, 2019

Time: 4 p.m. – 6 p.m.

Call in Number:  (866) 213-1863 Code: 255 3137# 

Location:  McCormack Building
                  One Ashburton Place, 21st Floor, Rooms 2 and 3
                  Boston, MA 02108

Stakeholders can also provide written feedback to RCfeedback@MassMail.State.MA.US.

If you need language assistance or a reasonable accommodation to participate, please contact Kathy Chin at Kathy.Chin@umassmed.edu or call (617) 886-8324.

MassHealth also welcomes feedback about its Recovery Support Navigator (RSN) service. RSN was added as a covered benefit along with the Recovery Coach services in 2018. RSN services are staffed by paraprofessionals who provide care management and system navigation supports to Members with a diagnosis of substance use disorder and/or co-occurring mental health disorders. The purpose of RSN services is to engage Members as they present in the treatment system and support them in accessing treatment services and community resources.

MassHealth is appreciative of feedback about our services, and is looking forward to continued engagement with the Recovery Coach and Recovery Support Navigator stakeholder community.

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