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  • State 911 Department

Text-to-911 Training/Text Materials/Text FAQs

To better prepare for the deployment of Text-to-911 in Massachusetts, an online training refresher for Text-to-911 for Telecommunicators is now available. During the deployment of Next Generation 9-1-1, all certified telecommunicators were trained on the Text feature of CallStation as part of the NG 9-1-1 conversion classes. This Text-to-911 refresher course is designed to provide Massachusetts telecommunicators certified in NG 9-1-1 to better understand the technology of Text-to-911 and refresh their knowledge and skills necessary to process a Text-to-911 session. This online refresher course has been approved for (2) hours of in-house continuing education credits. In order to seek reimbursement or credit for continuing education hours, a completed roster MUST be submitted with the request. Rosters must indicate the PSAP Name, PSAP Managers signature, students name (printed), students initials, and the date the online material was reviewed. No certificate will be issued for this course.

Table of Contents

Text-to-9-1-1 Content

The online training refresher consists of three parts.

To view the content in video form, click each of the links below:

Part One: Overview of Text-to-9-1-1

Part Two: Processing a Text Session

Part Three: Review: What Did You Learn?

To view the content as a booklet, click and open the PDF document below.  All three parts are included in one PDF.

Text-to-9-1-1 Online Refresher

Additional Resources

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