The Executive Office of Labor and Workforce Development (EOLWD) FY22 data-driven performance
Learn how EOLWD uses data to improve your experience with state government.
The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOLWD has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they're performing on this page.
EOLWD's Fiscal Year 2022 Performance
Department of Industrial Accidents
| Agency | FY22 Metric | FY22 Target | FY22 Current Performance |
| Department of Industrial Accidents | Implement the online appeal process. | 30% of appeals completed online by the 4th quarter. | The online appeal process implementation is in progress and will be implemented by December 2022 |
| Department of Industrial Accidents | Re-engineer the DIA's Case Management System (CMS) to create system wide efficiencies for internal and external users with the over arching goal of reducing manual and paper based operations. | Reduce manual and paper based operations by 5%. | DIA has reduced manual and paper based operations by 3% |
Department of Labor Standards
| Agency | FY22 Metric | FY22 Target | FY22 Current Performance |
| Department of Labor Standards | Increase number of employment agency compliance visits by 5% | 650 compliance visits | 341 compliance visits |
| Department of Labor Standards | Provide Part 46 refresher training to 850 miners | 850 miners trained | 557 miners trained |
| Department of Labor Standards | Return to onsite consultation visits through OSHA Consultation. Meet previous metric for on-site visits on a prorated basis, and continue high level of compliance assistance activities. | Conduct 370 consultation visits & 150 compliance assist activities | Conducted 104 consultation visits & 124 compliance assistance activities |
| Department of Labor Standards | Increase number of Lead and Asbestos Program inspections by 10% | 600 total L&A inspections | 332 L&A inspections |
Department of Unemployment Assistance
| Agency | FY22 Metric | FY22 Target | FY22 Current Performance |
| Department of Unemployment Assistance | New employer status determinations made within 90 days |
> 70% (preliminary) | 83% |
| Department of Unemployment Assistance | Improper Payments Measure | < 10% | 16.45%* *excludes self-reported fraud |
| Department of Unemployment Assistance | Average age of all pending Lower Authority Appeals |
≤30 days | 202 days |
Department of Labor Relations
| Agency | FY22 Metric | FY22 Target | FY22 Current Performance |
| Department of Labor Relations | Maintain the target number of days to issue a Probable Cause Determination after the close of the investigation record | 75% within 45 days | 64% |
| Department of Labor Relations | Increase the percentage for target number of days to issue a ULP Hearing Officer Decision after post hearing briefs have been filed. | 80% within 240 days | 92% |
| Department of Labor Relations | Lower the target number of days to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal | 75% within 130 days | 57% |
| Department of Labor Relations | Lower the target number of days to issue a CERB Decision on Appeal of a Hearing Officer Decision | 75% within 210 days | 67% |
| Department of Labor Relations | Lower the target number of days between petition and initial mediation in contract mediation cases. | 60% within 45 days | 78% |
MassHire Department of Career Services
| Agency | FY22 Metric | FY22 Target | FY22 Current Performance |
| MassHire Department of Career Services | Increase % of customers who complete training and are employed in a training related job | 80% | 72% |
| MassHire Department of Career Services | Increase % of hires made by employers with career center referrals | >5% of FY21 (35%) | 41% |
| MassHire Department of Career Services | Improve % of disabled job seekers who become employed | 61% | 62% |
| MassHire Department of Career Services | Increase % of low income job seekers who become employed | 74% | 68% |
| MassHire Department of Career Services | Increase % of customers who complete an industry recognized training with a certificate, degree or credential | 80% | 81% |
| MassHire Department of Career Services | Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program | 20 | 14.7 |
| MassHire Department of Career Services | Increase % of Veterans with significant barriers to employment who became employed as a result of receiving services at a MassHire Career Center | 72% | 68% |
| MassHire Department of Career Services | Percent Implementation of an enhanced MassHire JobQuest portal that provides job seekers with a virtual pathway to reemployment. Project timeline: January - July 2021 | 100% | 100% |
| MassHire Department of Career Services | % of permanently separated UI claimants who register for MassHire in Virtual Pathway (starting July 2021) | 90% | 78% |
Department of Family and Medical Leave
| Agency | FY22 Metric | FY22 Target | FY22 Current Performance |
| Department of Family and Medical Leave | Execute public education campaign to inform workers, employers, self-employed individuals and covered business entities of benefits availability, requirements for application, how to apply, and obligations under the statute. | 1 public awareness campaign | Presentations/webinars to employer organizations/associations about introduction of Family Leave to Care for a Family member Webinars for Employers on Other leave, Benefits and Income Meetings with Advisory Groups including Health Care Providers, Top Employers, and Payroll Companies and PEOs Employer Webinars on Other Leaves, Benefits and Income |
| Department of Family and Medical Leave | Meet or exceed statutory requirement for timely adjudication of complete applications | 14 days | 8.51 days |
| Department of Family and Medical Leave | Meet or exceed service level of less than 5% call abandonment rate for benefits contact center | 5% | 1.85% |
| Department of Family and Medical Leave | Meet or exceed service level of less than 5 minute Average speed to answer for benefits solution | 5 minutes | 37 seconds |