The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOLWD has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they’re performing on this page.
EOLWD's Fiscal Year 2019 Performance
Department of Industrial Accidents
| FY19 Metric | FY19 Target | FY19 Current Performance |
|---|---|---|
| Waiting times from Conciliation to Conference in the dispute resolution process | Maintain the waiting times below 12 weeks for 2019. | The wait times have crept up over the past six months due to some judges on medical leave, a vacant position and other scheduling considerations. We are working on getting back on target. |
| Launch document upload project. The document upload project will allow attorneys to submit larger sized documents to the DIA for the Conference stage of the dispute resolution process. | For Fiscal Year 2019, we will expand to full implementation with a target of 1,100 documents uploaded per month on average. (This will later be expanded to Conciliation and Hearing which could eventually mean between 3,000 to 5,000 documents uploaded per month by FY 2020.) | The goal of increasing the number of documents uploaded is on track to make 1,100 per month. However, increasing these numbers relies on the completion of the DIA Cloud Migration project which is due to be completed by May 2019. |
| Streamline the approval process for Workplace Safety Training Grants. | By fast tracking the approval process we should be able to cut the approval time to less than 2 months permanently. | The Office of Safety and the Contracts & Procurement Department transitioned the contract approval process from a job function to seeing consistent improvement by streamlining the process in a cross-functional team focused way. We are on target to maintain the 2 month time-frame. |
| Maintain or lower DIA assessment rate. | Our target assessment rate for Fiscal Year 2019 will be 4.56% or lower. | The Office of Safety and the Contracts & Procurement Department transitioned the contract approval process from a job function to seeing consistent improvement by streamlining the process in a cross-functional team focused way. We are on target to maintain the 2 month time-frame. |
Department of Labor Standards
| FY19 Metric | FY19 Target | FY19 Current Performance | |
|---|---|---|---|
| % of apprentice applications approved and ID cards mailed within x days of receipt | 60% within 4 business days. 100% within 7 business days |
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| % of health/safety inspection reports issued to employer within x days of inspection | 60% within 10 business days. 100% within 20 business days. |
Meeting |
Department of Unemployment Assistance
| FY19 Metric | FY19 Target | FY19 Current Performance |
|---|---|---|
| Average age of all pending Lower Authority Appeals |
≤30 days | 30.50 days |
| New employer status determinations made within 90 days |
>75% (preliminary) | 89.46% |
| % of all 1st payments made within 21 days from end of first compensable week |
≥87% (preliminary) | 87.88% |
Department of Labor Relations
| FY19 Metric | FY19 Target | FY19 Current Performance |
|---|---|---|
| Reduce the average number of weeks between petition and final deposition in contract mediation cases. | 25 weeks (preliminary) | 23.08 weeks |
| Reduce the average number of weeks to issue a ULP Hearing Officer decision after post hearing briefs have been filed. | 25 weeks (preliminary) | 14.54 weeks |
| Maintain the average number of weeks to issue a probable cause determination after the close of the investigation record | 4 weeks (preliminary) | 5.36 weeks |
| Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Decision | 14 weeks (preliminary) | 34.1 weeks |
| Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal | 12 weeks | 20.56 weeks |
Department of Career Services
| FY19 Metric | FY19 Target | FY19 Current Performance |
|---|---|---|
| Increase the percent of customers who complete training and are employed in a training related job | 84% | 76% |
| Increase the percent of hires made by employers with career center referrals | >5% of FY18 | 65% |
| Increase the percent of employers who hire one or more career center referrals | >5% of FY18 | 28% |
| Improve the percent of disabled job seekers who become employed | 55% | 66% |
| Increase percent of low income job seekers who become employed | 69% | 79% |
| Increase the percent of customers who complete an industry recognized training with a certificate, degree or credential | 95% | 84% |
| Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program | 20 | 18.7 |
| Increase % of Career Center Customers with significant barriers to employment who became employed as a result of receiving services at a Career Center | 65% | 76% |
Contact for The Executive Office of Labor and Workforce Development (EOLWD) FY19 data-driven performance
Fax
(617) 727-1090
Address
One Ashburton Place, Suite 2112, Boston, MA 02108