The Executive Office of Labor and Workforce Development (EOLWD) FY17 data-driven performance

Learn how EOLWD uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOLWD has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

EOLWD's Fiscal Year 2017 performance

Department of Industrial Accidents 

FY17 Metric	FY17 Target	FY17 Performance
Waiting times from Conciliation to Conference in the dispute resolution process	Wait times of between 8 and 12 weeks.	Wait times of between 10 and 16 weeks on average.
Launch document upload project. The document upload project will allow attorneys to submit larger sized documents to the DIA for the Conference stage of the dispute resolution process.	Project completion and operational launch of the upload project by June 2017.	Project completed in early July 2017. The initial goal was to have between 500-600 packets uploaded per month for the first rollout phase of three months. Over the first six months of the program, the DIA averaged 861 packets uploaded per month.
Streamline the approval process for Workplace Safety Training Grants.	Grant approval and contracts issued within 1 to 2 months.	Grant approval and contracts issued within 1 to 2 months. Our Safety Grant program has made significant strides in streamlining the approval process and the timelines were greatly reduced.
Maintain or lower DIA assessment rate.	Assessment rate of 5.6% was established in July of 2016	The DIA was able to lower its assessment rate from 5.6% to 4.56%

Department of Labor Standards 

FY17 Metric	FY17 Target	FY17 Performance
% of apprentice applications approved and ID cards mailed within x days of receipt	50% within 4 business days. 100% within 7 business days.	50% within 4 business days. 100% within 7 business days.
% of health/safety inspection reports issued to employer within x days of inspection	50% within 10 business days. 100% within 20 business days.	50% within 10 business days. 100% within 20 business days.

Department of Unemployment Assistance 

FY17 Metric	FY17 Target	FY17 Performance
Average age of all pending Lower Authority Appeals	≤30 days	28 days
New employer status determinations made within 90 days	>75%	76%
% of all 1st payments made within 21 days from end of first compensable week	≥85%	80%

Department of Labor Relations 

FY17 Metric	FY17 Target	FY17 Performance
Reduce the average number of weeks between petition and final deposition in contract mediation cases.	Less than 30 weeks	29.78 weeks
Reduce the average number of weeks to issue a ULP Hearing Officer decision after post hearing briefs have been filed.	Less than 30 weeks	18.63 weeks
Maintain the average number of weeks to issue a probable cause determination after the close of the investigation record	Less than 6 weeks	4.75 weeks
Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Decision	Less than 16 weeks	11.41 weeks
Maintain the average number of weeks to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal	Less than 12 weeks	12.13 weeks

Department of Career Services 

FY17 Metric	FY17 Target	FY17 Performance
Increase the percent of customers who complete training and are employed in a training related job	70%	75%
Increase the percent of hires made by employers with career center referrals	37%	70%
Increase the percent of employers who hire one or more career center referrals	18%	26%
Improve the percent of disabled job seekers who become employed	44%	47%
Increase percent of low income job seekers who become employed	62%	58%
Increase the percent of customers who complete an industry recognized training with a certificate, degree or credential	91%	83%
Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program	21.7	19.4
Increase % of Career Center Customers with significant barriers to employment who became employed as a result of receiving services at a Career Center	51%	57%