The Executive Office of Technology Services and Security (EOTSS) FY22 data-driven performance

Learn how EOTSS uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOTSS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics we are tracking and how they’re performing on this page.

EOTSS Fiscal Year 2022 Performance

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FY22 Metric	FY22 Target
% of Major Incidents Caused by Change	Decrease from 10.35% in FY21 to <5%
% of machine-readable data resources published online by state agencies that are centrally cataloged and findable through the Commonwealth’s Data Hub	Increase from 80% to 90%
% of Time Internet and Network are Available	99.999%
% of Executive Branch employees that have completed EOTSS-administered cybersecurity awareness training	100%
% of incoming calls answered in ≤30 seconds	80%
Complete End User Computing and Infrastructure Patching within 60 Days	90%
% of Time that EOTSS Cloud Environments are Available	99.999%