Unemployment Services for Workers account help

Unemployment Services for Workers offers features that provide a better customer service experience. It’s also mobile-friendly and available in English and Spanish. If you need to file a new claim or manage an existing claim, you now have access to more self-service features.

How to create your Unemployment Services account

Create an Unemployment Services for Workers account to: 

• Submit an initial claim
• Request weekly benefits
• Complete your work search activity and weekly certification

Steps to create an Unemployment Services for Workers account: 

• Create a MyMassGov personal account
• Set up multifactor authentication for a MyMassGov account
• Log in to Unemployment Services with MyMassGov

The Commonwealth of Massachusetts has security measures in place to help prevent fraud and protect your information. Multi-Factor Authentication, or MFA, is one way we ask you to verify your identity.

Need more help with your Unemployment Services for Workers account?

For other account issues, please call refer to the MyMassGov for personal or business use guide. You can also get in-person support with your Unemployment Services for Workers account by scheduling an appointment at the Boston Re-employment Center. 

Make an appointment with DUA