Instructions on how to change the password for your MyMassGov account.
- This page, Change the password for your MyMassGov account, is offered by
- MyMassGov
Change the password for your MyMassGov account
The Details
What you need
Follow these steps to change your MyMassGov account password. You can also reset your password if you forget it.
How to change
Option 1: If you're not logged into your account:
- Go to MyMassGov.
- Select the type of account type you're using: Personal or Business.
- Select the "Forgot password?" link.
- Enter the email address for your account in the "Forgot Password?" screen
- Select "Send Verification Code." We'll send an email with the verification code to the address you entered.
- Enter the code into the "Verify Code" field on the MyMassGov page
- Select "Verify."
- See "More Info" below on this page if you don't receive an email or your code doesn't work.
- Verify your account:
- Choose whether to get a verification code by text or phone call
- Select "Send verification code"
- Enter the code you received into the "Enter code" box on the MyMassGov page
- Select "Verify"
- Enter a new password that's between 8 and 64 characters in length and meets at least three of these requirements:
- Contains a special character (e.g., @ # $ % ^ & *)
- Contains a number
- Contains an uppercase character
- Contains a lowercase character
- Re-enter your password to confirm it.
- Select "Continue."
- A confirmation page will confirm that you change has been successfully completed.
You’ll receive an email confirming that your password has been updated. Use the new password the next time you log in.
Option 2: If you're logged into your account:
- Go to Account Information.
- Select the "Edit" button next to your password.
- You may need to enter a verification code to edit your account settings.
- Enter a new password that's between 8 and 64 characters in length and meets at least three of these requirements:
- Contains a special character (e.g., @ # $ % ^ & *)
- Contains a number
- Contains an uppercase character
- Contains a lowercase character
- Re-enter your password to confirm it.
- Select "Continue."
- A confirmation will load on the "Account Settings" page when your change has been successfully completed.
You’ll receive an email confirming that your password has been updated. Use the new password the next time you log in.
More info
If you don't receive an email with the verification code:
- Check your email spam folder for the message
- If you have more than one email address, make sure you're looking for the message in the right mailbox. The message will be sent to address you used to log in to your account.
- Make sure you entered the email address correctly.
- If you still haven’t received a code after taking steps 1-5, check that you are in the account verification screen and not the multifactor authentication (MFA) screen. Verification codes are sent by email after entering your email address. Authentication codes are sent by your authenticator app.
If you enter the code and it doesn’t work:
- Make sure that you entered it in correctly
- Each code is good for five minutes. After five minutes, you will need to select "Get a new code."
- If you requested a code more than once, make sure that you’re entering the latest one you received