Web Liaisons

Web Liaisons are comprised of over 100 EOHHS staff members representing the different agencies, offices, and programs across the EOHHS Enterprise.

These representatives have been designated and trained to understand the respective website's content management infrastructure, can evaluate the feasibility of requests, and are efficient with the process of requesting the change.

How to make a request with Web Services and Web Liaison to revise, add, or remove content?

Most website content changes can only be requested through a Web Liaison. The liaison works with a designated Subject Matter Expert within Web Services focused on that liaison's respective agency and programs.

To make a request, under the "Who are the Web Liaison at EOHHS?" header, locate and contact the person that represents your agency or program. 

Who are the Web Liaisons at EOHHS?

• EOHHS Internet Content on Mass.gov
  • View the List of EOHHS WEB LIAISONS

• DPH Intranet Content
  • View the List of DPH WEB LIAISONS
  • Exceptions: DPH's IT and DPH's Web Liaison web pages (see below)
     
• DPH-IT Intranet Content
• DPH-Web Liaison Content
• All Other EOHHS Intranet Content
  • No Web Liaison needed.
  • Send requests by emailing EOHHS-IT Service and Support Center (SSC).

How to add a new Web Liaison?

New Web Liaison positions are not currently being accepted. With over 100 Web Liaisons already representing different offices and programs across the EOHHS Enterprise, website needs are being thoroughly addressed.

How to replace an existing Web Liaison?

Circumstances can arise where existing Web Liaisons require a replacement liaison to continue addressing the needs of web content maintenance. Please complete the following steps to replace an existing liaison.

1. MAKE THE REQUEST: Make the Web Liaison replacement request:
   • Complete a Web Liaison Change Request Form.
   • The form will require obtaining approval from the agency's
     • Communications Director;
     • Chief of Staff; or,
     • Other Senior Executive.
   • Email the completed form to [e-mail].
      
2. COMPLETE REQUIRED TRAINING: Training is required once a Web Liaison replacement request is approved:
   • Prospective liaisons are required to complete the Web Liaison Online Training
   • Training certification is not valid without an approved Web Liaison Change Request Form (step 1)
3. SUBMIT VALID TRAINING CERTIFICATION:  Upon completion of training:
   • Submit a copy of the completed Certificate of Completion:
     • Submit certificate through the CA Unicenter (link requires connection to the state network).
   • Training certification is not valid without an approved Web Liaison Change Request Form (step 1)
4. START SUBMITTING CONTENT CHANGES!  Replacement Web Liaison officially in place:
   • Upon submission of the completed training certificate, the prior Web Liaison will be officially replaced by the new liaison.

Have More Questions About Web Liaisons?

Contact Web Services at [e-mail].