This page, EOTSS Enterprise Policies and Standards, is offered by

EOTSS Enterprise Policies and Standards

Here you will find the most up-to-date technology, service and security standards as defined by the Executive Office of Technology Services and Security.
Standardizing across the Commonwealth.

The Assistant Secretary, Chief Operating, Chief Technology and Chief Information Security Offices at EOTSS have collaboratively defined and implemented technology, service and security policies and standards for the Commonwealth of Massachusetts.  These enterprise policies and standards help protect the confidentiality, integrity, and availability of the Commonwealth's information and information systems. We appreciate your cooperation and collaboration in effectively keeping Commonwealth data secure.

Required v. Recommended: Chapter 64 of the Acts of 2017

Executive Branch:

Pursuant to Chapter 64 of the Acts of 2017, all Executive branch agencies are required to conform to defined EOTSS policies and standards.

Non-Executive Branch:

It is recommended that non-Executive branch agencies follow defined EOTSS policies and standards.

Table of Contents



EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel


EOTSS End User Service Desk Log in to ServiceNow 
CommonHelp IT Service Desk