- Operational Services Division
Beginning April 24, 2026, public entities in the U.S. that serve 50,000 or more people must ensure their websites, mobile apps, and digital content are accessible to individuals with disabilities in compliance with ADA Title II.
In Massachusetts, this means state and local government entities must ensure that web pages and electronic documents, such as PDFs, videos, and social media content, are accessible under the Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA.
Public entities serving fewer than 50,000 people have until April 26, 2027, to meet these standards.
Statewide Contract Resources
The Operational Services Division offers Statewide Contract ITS82 IT Accessibility Services, making available a variety of resources to assist organizations with digital accessibility. Eight qualified and experienced ITS82 vendors offer third-party testing of applications and websites to determine potential accessibility barriers; strategy and planning services; document testing and remediation services; in-person and remote staff accessibility training; assistance with audio and video compliance; and/or testing of various IT hardware.
ITS82 Contract Categories
- Category A: Accessibility Audit Services
- Category B: Accessibility Consulting Services
- Category C: Document Remediation Services
- Category D: Accessibility Training Services
- Category E: Multimedia Transcription, Captioning, Description services, and ASL Video Production
- Category F: IT Hardware Accessibility Audit Services
Review the ITS82 Contract User Guide for in-depth contract category descriptions, a list of awarded vendors, and purchasing guidance. Contact the ITS Category Management Team with questions: Kerri Quinn or Joshua Flanagan-Lanier.
Additional Resources
Visit Procurement of Accessible Digital Products and Services for related updates, including revised Vendor Digital Accessibility Contract Language and Vendor Digital Accessibility Testing Obligations.
