- Executive Office of Technology Services and Security
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Christopher Smith, Director of Legislative and External Affairs
Boston — Massachusetts has earned multiple national honors recognizing the state’s leadership in using technology to improve government services, modernize state operations and make it easier for residents and businesses to interact with state government. The Center for Digital Government recognized Massachusetts through its 2026 Government Experience Awards, which honor state and local governments improving how people access public services through technology, service design and innovation.
Massachusetts also earned an A- overall grade in the 2026 Digital States Survey and ranked first nationally in Artificial Intelligence, recognizing the state’s leadership in responsibly adopting and governing AI to improve government operations and services. Together, the recognitions reflect the Healey-Driscoll Administration’s broader approach to technology: embracing innovation to solve problems, improve services and make state government work better for the people it serves, while ensuring that new and emerging technologies are used responsibly and thoughtfully.
“We want Massachusetts state government to be easy to access, responsive and ready to use the best tools available to serve people,” said Governor Maura Healey. “We are modernizing government and giving our public servants the best resources and technology to deliver for residents and businesses. These national recognitions show that Massachusetts is leading the way, and I’m proud of Secretary Snyder and the teams across our administration driving this work forward.”
The Government Experience Awards recognize governments improving the experience of accessing public services through technology and thoughtful service design. The awards consider how governments are making services easier to use, more accessible and more responsive to the needs of residents. The Digital States Survey, conducted every two years, evaluates how states use technology to improve government operations and services. Massachusetts’ first-place recognition in Artificial Intelligence reflects the state’s approach to exploring and adopting AI while putting appropriate policies and safeguards in place to support its responsible use.
“Modernization is about much more than adopting new technology,” said Technology Services and Security Secretary Jason Snyder. “It is about solving problems for our residents, making it easier to get what they need from government, and giving our workforce better tools and designing services around the needs of residents. These recognitions show what is possible when we use innovation with a clear focus on making government work better for the people we serve.”
Massachusetts representatives accepted the Digital States honors on September 27 during the National Association of State Chief Information Officers Annual Conference in San Diego. The state’s Government Experience recognition will be celebrated during the virtual GovX Summit and Government Experience Awards on October 15. The Healey-Driscoll Administration continues to advance technology and modernization efforts across state government with a focus on improving service delivery, strengthening operations and responsibly adopting emerging technologies. These efforts are designed to make government more effective, accessible and responsive for residents, businesses and communities across Massachusetts.
The Center for Digital Government’s Digital States Survey is conducted biennially and evaluates state governments’ use of technology to improve service delivery, constituent engagement, government capacity and operations. Its Government Experience Awards recognize jurisdictions using technology and service design to improve people’s experience with government.
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