Blog Post  Stay Informed: Cable Rate Increases, Billing Changes, and How to Save Money

The Massachusetts Department of Telecommunications and Cable (DTC) is here to help you navigate rising telecom and cable costs. As prices for cable and internet services continue to climb, understanding your options and knowing how to manage these expenses is more important than ever.

Rising Rates and Transparency with FCC’s "All-In" Pricing Rules

The Federal Communications Commission (FCC) now requires cable and satellite TV providers to present an "all-in" price on subscriber bills. This means the total cost, including service charges and fees like the Broadcast TV Fee and Regional Sports Fee, must appear as a single, clear line item. Promotional materials must also include the aggregate price, making it easier for consumers to understand their overall costs.

While this rule enhances transparency, rising rates for cable and internet services can still strain household budgets. The DTC is committed to helping Massachusetts residents manage these costs effectively.

DTC Consumer Tips to Manage Cable Costs

1. Evaluate Your Subscription:
   • Request a channel lineup to ensure you’re subscribed to the lowest tier that meets your needs.
   • Review your lineup regularly. Massachusetts regulations allow you to downgrade your package at no cost within 30 days of receiving notice about a channel removal.
2. Eliminate Unused Equipment and Services:
   • Return extra cable boxes or discontinue unused services like DVRs to reduce your bill.
   • Consider digital antennas to obtain free, over-the-air programming. Use the FCC’s DTV reception map to see available channels at your address.
3. Adjust Premium Subscriptions:
   • Remove premium channels or streaming services included in promotional offers before the promotion ends to avoid unexpected charges.
   • Add back premium services only when you plan to use them.
4. Explore Senior Discounts:
   • Some cities have agreements with cable providers offering discounts for seniors. Contact your provider to check eligibility criteria, which may include income requirements.
5. Purchase Your Own Modem:
   • Avoid rental fees by buying a compatible modem. Confirm with your provider that the modem works with their network and services. Note that you’ll be responsible for its maintenance and troubleshooting.
6. Right-Size Your Internet Speed:
   • Use the FCC’s Broadband Speed Guide to determine how much speed you really need. Avoid paying for excessive speeds if your household doesn’t require them.

Stay Informed

Massachusetts regulations require cable providers to notify subscribers at least 30 days before any rate or service changes. This notice is typically included in your monthly billing statement and gives you time to adjust your services or downgrade without incurring fees. For more information on your rights as a cable subscriber, see the DTC’s Billing and Termination of Cable Service regulations.