Content, experience research, and design resources
Find resources to grow your skills as a state employee in content strategy, experience research, and design.
Massachusetts Digital Service offers these resources to support you, state employees, in your effort to keep improving constituents' experiences with the products, services, and information your organizations provide.
Content, experience research, and design starter kit
Are you a leader or decision-maker at your organization who wants to improve your agency's content, experience research, and design practices but you're not sure where to start? Our starter kit can help you find a path forward.
Our goal is to deliver the best possible experience to constituents when they interact with the Commonwealth of Massachusetts. These resources will introduce you to best practices and help you continually improve your organization's products, services, and information.
Join our communities of practice to access workshop sessions to grow your content strategy and experience research skills. Or browse live accessibility trainings to improve your content. Have a content strategy issue? Sign up for a consult.
