OPP safeguards the rights of health insurance consumers by regulating the internal appeal process and administering external reviews for consumers with fully-insured Massachusetts health insurance. OPP also issues open enrollment waivers and provides information and education about health insurance concerns to the public.
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Who we serve
OPP serves consumers with fully-insured Massachusetts health insurance who need assistance enrolling in insurance outside the open enrollment period or who would like to request an external review of certain health insurance company decisions.