OPP safeguards the rights of health insurance consumers by regulating the internal appeal process and administering external reviews for consumers with fully-insured Massachusetts health insurance. OPP also issues open enrollment waivers and provides information and education about health insurance concerns to the public.
Contact Us
Address
Massachusetts Health Policy Commission - Office of Patient Protection
50 Milk Street, 8th Floor, Boston, MA 02109
Phone
Main:
(800)-436-7757
Don’t speak English? We can still help. An interpreter will help translate the conversation.
People who are deaf, hard of hearing, late deafened, or speech disabled may reach OPP with MassRelay.
TTY and ASCII Users: 800-720-3480; Voice and Hearing Users: 800-720-3479
Fax
1-617-624-5046
Who we serve
OPP serves consumers with fully-insured Massachusetts health insurance who need assistance enrolling in insurance outside the open enrollment period or who would like to request an external review of certain health insurance company decisions. See the OPP Factsheet to learn more about how OPP serves residents of the Commonwealth.
What would you like to do?
Top actions & services
Office of Patient Protection Annual Reports
Request a Health Insurance External Review
Regulations & Guidance Documents