Office of Patient Protection (OPP)

OPP safeguards the rights of health insurance consumers by regulating the internal appeal process and administering external reviews for consumers with fully-insured Massachusetts health insurance. OPP also issues open enrollment waivers and provides information and education about health insurance concerns to the public.

Contact Us

OPP logo


Massachusetts Health Policy Commission - Office of Patient Protection
50 Milk Street, 8th Floor, Boston, MA 02109


Don’t speak English? We can still help. An interpreter will help translate the conversation.

People who are deaf, hard of hearing, late deafened, or speech disabled may reach OPP with MassRelay. TTY and ASCII Users: 800-720-3480; Voice and Hearing Users: 800-720-3479




Who we serve

OPP serves consumers with fully-insured Massachusetts health insurance who need assistance enrolling in insurance outside the open enrollment period or who would like to request an external review of certain health insurance company decisions.





Did you find the information you were looking for on this page? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate contact information elsewhere on this page or in the footer.
Tell us what you think