An official website of the Commonwealth of Massachusetts

Personal Care Attendant Workforce Council (PCA COUNCIL)

PCA Workforce Council provides information and support for PCA Consumers to hire, train and recruit PCAs. The Council provides a PCA referral directory website and sponsors the consumer orientation training for new hires.

Contact Us


PCA Quality Home Care Workforce Council
1 Ashburton Place , 11th Floor, Boston, MA 02108


Michelle Byrd, Sr. Executive Assistant 617-573-1712


Email: PCA Council
Email: Michelle Byrd, Sr. Executive Assistant

Who we serve

Who we serve: The PCA Workforce Council serves MassHealth PCA Consumers and personal care attendants through its mission to ensure access to a quality workforce. To meet its mission, the Council works with other local and state organizations to provide consumers and PCAs with a range of recruitment, training and labor benefits.


TODAY we are launching a dedicated hotline through MassOptions to connect MassHealth PCA Consumers to services in the event their PCA is unavailable. Consumers can call 1-844-422-6277 and will be connected  with home health services in their region. MassHealth has also updated its policies to temporarily suspend the PCA overtime cap and provide flexibility around home health aide training & certification requirements to streamline the hiring process and allow family members  to be considered for hire.

2019 Novel Coronavirus (COVID-19) Updates for Consumers and PCA’s

Upcoming Events

No upcoming events scheduled

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