Find resources to grow your skills as a state employee in content strategy, experience research, and design.
- This page, Resources for Experience Design, Research, and Content Strategy , is offered by
- Massachusetts Digital Service
These resources help you start and accelerate your research and design work. Find guidelines on compensating research participants, job descriptions, content accessibility training, and more.
You can also find live trainings, communities of practice, and sign up for a content consult.
Experience design and research resource library
Find resources on content, research, accessibility, and visual and service design.
Browse the full collection of resources, tools, and templates.
Featured resources
Constituent-centered design
Constituent-centered design is a way of working that prioritizes constituents' experiences. This guide explains what it is, why you should do it, key skillsets and practices, and how to get started.
Massachusetts Design System
A shared resource for designers and developers to create consistent, accessible, and intuitive digital experiences for residents engaging with state services and programs.
Experience design and research job descriptions
Massachusetts state organizations need the right skillsets to design great constituent experiences. These hiring materials can help you find your next researcher, designer, or content strategist.