- This page, Constituent Experience Center of Excellence, is offered by
- Massachusetts Digital Service
Featured
We work with people, teams, and organizations that want to learn about constituents’ experiences and improve them. To do this, we join forces with you and work toward your goals together. Along the way, you’ll learn and implement constituent-centered ways of working.
Services
Request support for your constituent-facing initiative, get help to grow your team, or sign up for a quick consult to unblock your work.
Communities
Join groups with a common interest that share knowledge, experiences, and challenges. Our CoPs: Content strategy and experience research.
Resources
Learn how to get started and find resources to grow your skills as a state employee in content strategy, experience research, and design.
Our mission
Our goal is to grow the Commonwealth's ability to deliver great experiences and outcomes for constituents. We do this by helping state organizations grow their experience design and research (XDR) capabilities.
- Experience design: Imagine and improve constituents’ experience with government. Design interactions with your organization so that they are easy, fast, accessible, and effective.
- Experience research: Learn about your constituents’ goals, journeys, and challenges. Assess how well your services work for them. Use what you learn to improve what you make.
This mission can only succeed through collaboration with state organizations like yours. Together, we’ll create a community dedicated to delivering for constituents and growing our capabilities.
Related resources
Accessibility Center for Consulting, Education, and Support Services
We work with organizations to make sure their digital services and information are accessible to everybody.
Massachusetts Design System
A shared resource that helps designers and developers create clear, accessible, and consistent digital experiences for people using state services and programs.
Video and multimedia services
Our experienced creative team offers multimedia services to other state agencies at competitive rates.