Constituent Experience Center of Excellence

Does your team want to learn about constituents' experiences and improve them? We're a team of researchers, designers, and writers focused on constituent experience. Let's join forces and work toward your goals together. Along the way, you’ll learn and implement constituent-centered ways of working.

Our goal is to grow the Commonwealth’s ability to deliver services that are easy, fast, accessible, and effective. We partner with state organizations to build experience design and research (XDR) capabilities that make this possible.

• Experience design: Design services and interactions that improve constituents’ experiences. Make government easier to navigate and more effective.
• Experience research: Understand your constituents’ goals, journeys, and challenges. Use insights to assess services and drive improvements.

This work can only succeed through collaboration with state organizations like yours. Together we are building a community focused on delivering great experiences and outcomes for constituents and growing our XDR skills.