We support content strategy, experience research, and design communities of practice (CoPs) for state employees and others who want to improve constituent experiences.
- This page, CX COE Communities, is offered by
- Massachusetts Digital Service
Communities of Practice (CoPs) are groups of people with similar interests who meet to share what they know, talk about challenges, and learn from each other. We currently support CoPs for state employees and others who create or manage content, do experience research, or design digital experiences. We have more than 250 participants across the 3 communities and plan to add more CoPs for other shared interests in the future.
Explore our communities
Content strategy
This community of practice is for anyone who creates, edits, or oversees content for state organizations.
Experience research
This community of practice focuses on developing research skills to understand and improve people's experiences using government products and services.
Design system
This community of practice brings together designers, developers, and accessibility specialists who are using the Massachusetts Design System.
Community guidelines
Our goal in our communities of practice is to create respectful and supportive learning spaces. Accessibility and inclusion are central to everything we do.
These terms of participation help us keep our communities welcoming and productive. If the guidelines are not followed, participants may be removed from the community.