Find resources to grow your skills as a state employee in content strategy, experience research, and design.
- This page, Resource Library for Experience Design, Research, and Content Strategy , is offered by
- Massachusetts Digital Service
These resources help you start and accelerate your research and design work. Find guidelines on compensating research participants, job descriptions, content accessibility training, and more.
Experience design and research resource library
Find resources on content, research, accessibility, and visual and service design.
Browse the full collection of resources, tools, and templates.
Experience design and research (XDR) resources
XDR job descriptions
Template hiring materials that can help you hire your next researcher, designer, or content strategist.
Creating a screening survey
Strategies for creating effective screeners to recruit participants for a research study, including model screeners.
Compensating participants
Guidelines for how state organizations should compensate people who participate in research studies.
Content strategy resources
Constituent-centered design
This guide explains what constituent-centered design is, why you should do it, key skillsets and practices, and how to get started.
Plain language reviews
Plain language helps people find, understand, and use information. Use this process to evaluate webpages, documents, and even slide decks for plain language.
Guide to archiving documents
This guide outlines the requirements and processes for state organizations to archive their documents.
Design resources
Massachusetts Design System
A shared resource that helps state organizations create clear, accessible, and consistent digital experiences for people using state services and programs.
Learn about Figma
Figma helps the Commonwealth deliver accessible, consistent digital services by making it easier for teams to collaborate and design in one shared space.