Experience Design, Research, and Content Strategy resource library

The digital accessibility journey starts with empathy. Find out about different types of disabilities, the assistive technology used to support digital interactions, and the guidelines that help us make accessibility happen.

An experience design and research team (XDR) can help your organization deliver clearer, more accessible, and more effective constituent services and experiences.

The format you publish information in affects who can find and use it. Often, government organizations should choose a webpage(s) (or HTML) instead of a document like a PDF.

This guide describes how Massachusetts state organizations can regularly check content to identify broken links, accessibility issues, and potential performance issues.

Government content should focus on simple, minimal design over complex, visually busy content.

Content Lab is a learning community focused on content strategy for Mass.gov authors and editors. Explore recordings and slides of sessions.

Strategies for creating effective screeners to recruit participants for a research study. Also includes model screeners you can download and adapt.

Adobe Acrobat Pro can be used to remediate a PDF document that was created without tags. Tags are the structure that make a PDF accessible to keyboard and screen reader users. Find out how to fix a PDF that is not accessible, and discover some considerations to save you time before remediating a PDF with Acrobat Pro.

Data visualizations built using tools such as Tableau and Power BI can be an effective way to present information on Mass.gov. Visualizations require up-front work to ensure they are accessible to all users.

Before going in-depth based on a topic or your role, explore a high-level overview about use of color, document and page structure, alternative text, and typography and content.