The Client Assistance Program (CAP) can give you information, referral, and advocacy services if you are a person with a disability having trouble getting vocational rehabilitation and independent living related services. In Massachusetts, Massachusetts Commission for the Blind and Massachusetts Rehabilitation Commission administer vocational rehabilitation services. Independent Living programs are provided through eleven centers across the state. If you are an applicant to, or consumer of these programs, you can contact CAP if you disagree with decisions about your services or have questions about your rights. CAP is neutral when investigating complaints.
CAP operates within the Massachusetts Office on Disability (MOD) under a grant from the U.S. Department of Education's Rehabilitation Services Administration.
Privacy and Independence
All dealings with CAP are free and strictly confidential. We will not discuss anything about you without your consent.
CAP is independent of the vocational rehabilitation and independent living agencies.
Additional Resources for Privacy and Independence
CAP provides advocacy and information. CAP also works to ensure that, as a consumer, you are placed in integrated settings and receive competitive wages. CAP may help you get services from the Massachusetts Rehabilitation Commission, the Massachusetts Commission for the Blind and the Independent Living Centers in Massachusetts,
We will gather facts, answer questions, and evaluate your issue. We will advise you of your rights, and discuss potential ways to resolve your problem. Some examples of assistance CAP may provide are:
- Investigating creative and alternative ways to reach your goal
- Negotiating services
- Fixing a communication problem
- Helping reach a compromise
- Attending a meeting with you
- Representing you at an appeal or hearing
- Helping you find other resources that you need
The Massachusetts Commission for the Blind and the Massachusetts Rehabilitation Commission provide vocational rehabilitation services, such as career guidance and counseling, and can provide funding for education or other training, adaptive equipment, transportation and equipment.
There are eleven Independent Living Centers across Massachusetts. These centers provide four core services: information and referral, advocacy, independent living skills training, and peer counseling.