Reconfigured service model highlights
For more detailed information on ACCS and the transition from CBFS read: Reforms to strengthen and improve behavioral health care for adults (PDF)
The Department of Mental Health is pleased to announce that it has developed a reconfigured service model as its primary service for DMH adults who live in or are transitioning to the community. This service, Adult Community Clinical Services (ACCS), will replace Community Based Flexible Supports effective July 1, 2018. DMH has posted a Request for Response to procure ACCS on a statewide basis.
DMH’s ACCS program will deliver evidence based interventions within the context of a standardized, clinically focused model to promote:
- Active engagement and assertive outreach to prevent homelessness;
- Clinical coverage 24/7/365 days a year
- Consistent assessment and treatment planning
- Risk assessment, crisis planning and prevention
- Skill building and symptom management,
- Behavioral and physical health monitoring and support
- Addiction treatment support;
- Family engagement;
- Peer support and recovery coaching
- Reduced reliance on emergency departments, hospitals and other institutional levels of care.
Key Features and Changes
|Team Structure/ Engagement||
|Treatment for Co-Occurring SUDs||
|Performance/ Outcomes Measurement||
Additional Resources for Key Features and Changes
The Department of Mental Health (DMH) is establishing an Adult Community Clinical Services (ACCS) Ombudsperson resource. The ACCS Ombudsperson helps people receiving ACCS and their families to obtain information about services and resolve issues.
The ACCS Ombudsperson can be accessed through phone or email:
- Office Phone: (617) 626-8035
- Cell Phone: (857) 262-9828
- Instructions for contacting the ACCS Ombudsperson in a language other than English - If you speak a language other than English, please call the Adult Community Clinical Services (ACCS) Ombudsperson at (617) 626-8035. Leave a voicemail message with your name, preferred language, and telephone number. The ACCS Ombudsperson and a language interpreter will call you back within one business day.
Adult Community Clinical Services (ACCS) Ombudsperson
Massachusetts Department of Mental Health
25 Staniford St.
Boston, MA 02114