Inspects and tests automobiles and trucks to determine need for and cost of repairs: Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle's performance, or by visual inspection of vehicle. Estimates cost of repair and prepares itemized work order, listing costs of parts and labor. May make minor adjustments or repairs, such as brake adjustment, battery cable replacement, or hinge lubrication.
Work process schedule
Troubleshooting: analysis of problem with automobile; diagnose parts failure (reasons); differentiate between human errors and mechanical failure.
Correspondence: writing estimates of repairs; service directive to mechanic; customer billing.
Customer relations: maintain courtesy; handle complaints fairly and equitable; inspire confidence with company.
Manufacturer relations: economic us3e of warranty replacements; communicate effectively with manufacturer; maintenance of warranty parts removed from vehicles/proper completion of warranty forms.
Inventory control: adequate stock parts; costs and use of alternate source of parts; knowledge of proper ordering procedures using time frame criteria.
Estimating: knowledge of parts catalogs, service manuals, flat rate manuals, and warranty microfiche.
Supervision: scheduling work load efficiency with mechanics.
(Every 2,000 hours = one year) total hours:
Related technical instruction
The Commonwealth of Massachusetts requires 150 hours each year of related technical instruction which must be mastered by the apprentice in order to successfully complete the program. For further information, please call the Division of Apprentice Standards at (617) 626-5409.
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