Cable Equipment

Cable Equipment Fact Sheet

Can my cable operator require me to use a cable box or cableCARD?
Yes. Your cable operator can require you to use a cable box or cableCARD to receive its programming.

May I purchase my own remote control and use it with the cable operator's cable box?
Yes.  Cable operators are required to permit subscribers to purchase and use commercially available remote control units.  Furthermore, subscribers who want to use commercially available remote control units can ask the cable operator to disable the remote control functions on their cable box.  Subscribers may want to contact the cable operator prior to purchasing a commercial remote control to ensure it is compatible with the cable operator's equipment.

Am I responsible for the cable operator's cable box?
Yes.  Cable operators may require that subscribers assume responsibility for the cable box, meaning that if the cable box is damaged or not returned to the cable operator, the subscriber may be held liable for the replacement cost.  The cable operator must make you aware of its policy at the time of installation.  Typically, the information is listed on the work order that the cable operator asks you to sign at installation or in the cable operator's policies and procedures handbook.  Cable operators are also required to give subscribers annual notice of their billing policies and procedures.  Subscribers should review this annual update to ensure that they are informed of any changes.

Feedback

Did you find the information you were looking for on this page? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate contact information elsewhere on this page or in the footer.
Tell us what you think