More About the Office of the Ombudsman
Our role is to respond to consumers, foster and adoptive parents, advocates, legislators and concerned citizens regarding agency programs, policies and services. We can assist in helping you to understand policy and case practice and try to help address your concerns. Our staff provides information regarding the appropriate steps you can take to address a problem you may be experiencing with DCF or direct you to additional sources of help or information.
When to contact the Office of the Ombudsman:
- If you have general questions
- If you have concerns about your case
- If you have questions about DCF policies and services
Ask a question here or call us at (617) 748.2444.