Written requests may be delivered by hand, mail, email or fax (if available). While requests for public records may be made orally in person to the Records Access Officer (RAO), such requests may not be the subject of an appeal.
Telephone requests may be accepted at the discretion of the RAO.
Only questions pertaining to the PRR process or a PRR status should be sent to the email account of the Primary RAO.
Consider how you can narrow the scope of your request to expedite the production process. The first four hours of work performed to respond to a PRR will be performed at no cost. After that, the agency may charge up to $25 per hour.
Public agencies must adhere to the law requiring them to secure personally identifiable information and prevent unwarranted invasions of privacy. Documents containing such information must be redacted carefully before releasing, expanding time needed for production. Consider how you might revise your PRR to exclude records containing such information.