Dispatcher apprenticeship

Description of an apprenticeship as a Dispatcher

Dispatcher apprenticeship

DOT code: 959.167-010

Visit the Occupational Outlook Handbook for a detailed description of this trade. Type the trade name in the search box and hit enter.


Dispatches customer service workers to install, service, and repair electric, gas, or steam powered systems or appliances, or cable television systems: Reviews work orders from departments of complaints from customers and records type and scope of service to be performed. Determines and schedules orders according to urgency. Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance. Receives check in calls from service workers by radio, telephone, or in person. Informs workers of type and location of work to be performed and dispatches workers to job. Keeps records of repairs, installation, removal of equipment or appliances, and hours required on each job. May maintain records, using computer terminal.

Work process schedule

Task Hours
A. Substations/overhead/underground 950-1000
B. Mapping 200
C. Switching order and procedures 350
D. Outage procedures 150
E. Sectionalizing 250
F. System coordination fuse, OCR 150
G. Reports, records, surveys 450-500
H. Radio communication 100
I. Theory AC and DC 200-250
J. Electric systems theory 350
K. OCR's regulators, capacitors 400-450
L. Switches gang/single 100
M. Documentation 100
(Every 2,000 hours = one year) total hours: 3750-4000

Related technical instruction

The Commonwealth of Massachusetts requires 150 hours each year of related technical instruction which must be mastered by the apprentice in order to successfully complete the program. The following is a general list of instruction topics for this trade. For further information, please call the Division of Apprentice Standards at (617) 626-5409.

A. Safety
B. AC principles
C. Applied AE fundamentals
D. Electricity
E. Electricity and magnetism
F. AC Motors
G. Protective Relaying
H. Electric power measurements
I. Electric power generating stations
J. Electric power substations
K. Local distribution of electric power
L. Transmission lines
M. Underground power system
N. Voltage regulation of distribution system