Executive Office of Health and Human Services (EOHHS) FY19 data-driven performance

Learn how EOHHS uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOHHS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

EOHHS' Fiscal Year 2019 Performance

Department of Children and Families 

FY19 Metric FY19 Target
Children kept safe from repeat maltreatment 94.6% of child victims of abuse/neglect are kept safe from subsequent acts of abuse/neglect for 6 months
Permanency in 12 months for children exiting DCF care 75.2% of children exiting to reunification will have been reunified in less than 12-months from their entry into care.
Children adopted within 24 months 36.6 % of children, who cannot be reunified with their biological family, will be adopted within 24 months
The percentage of children that receive a medical visit within 30 days of their home removal episode (HRE) 80%

 

Department of Developmental Services 

FY19 Metric FY19 Target
Number of DDS clients employed in the community 1% increase
Number of individuals/families who self-direct their services 12% increase
Number of individuals in a shared living placement 12% increase 
Maximize the number of individuals enrolled in our three Home and Community Based waivers 99% enrollment

 

Department of Mental Health

FY19 Metric FY19 Target
Percent of adults receiving Clubhouse services who are competitively employed 25%
Percent of DMH enrolled youth receiving caring together continuum services who remain in the community without hospitalization 80%
Processing time of adult service authorization decisions 80% of adult service authorization decisions made within 90 days of application
Processing time of child/adolescent service authorization decisions 90% of child/adolescent service authorization decisions made within 90 days of application

 

Department of Public Health

FY19 Metric FY19 Target
Processing time of patient applications for the Medical Use for Marijuana Program 95% of applications processed in 14 days or less of receipt
Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 15 minutes 50% of calls answered < 15 minutes
Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 20 minutes 75% of calls answered <20 minutes
Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 30 minutes 80% of calls answered <30 minutes
Percent of families reporting that Early Intervention Services enable them to help their child develop and learn 95%

 

Department of Transitional Assistance

FY19 Metric FY19 Target
In-person wait time 75% of clients visiting the DTA office will wait 25 minutes or less
Telephone wait time 75% of callers connecting to the DTA via the Assistance Line will wait 25 minutes or less
Cases closed for employment 5% increase in TAFDC cases closed due to earned income

 

Department of Youth Services

FY19 Metric FY19 Target
Number of committed youth that pass the English Language Arts MCAs. 90%
Number of assaults of staff by youth in the DYS operated residential programs Reduce by 5%
Number of committed youth remaining in the community for 90 consecutive days from re-entry date Increase by 5%

 

Department of Elder Affairs

FY19 Metric FY19 Target
Percent of callers who rate Information and Referral as good or excellent in helping them access the information and/or services they need 97%
Percent of home delivered meal participants who report that the meals help them to live independently 80%

 

EOHHS/MassHealth

FY19 Metric FY19 Target
Call wait time for members and applicants at the MassHealth Customer Service Center Average 5 minutes or less to speak with a customer service representative
Rating of MassHealth customer service satisfaction on a scale of 1 to 10 Average rating of 8.0
Members access to needed care Meet or Exceed NCQA 75th Percentile Score of 84.88% across MCO and One Care programs in 2018

 

Massachusetts Commission for the Blind

FY19 Metric FY19 Target
Number of legally blind individuals receiving blindness critical specialized wrap-around services (Orientation and Mobility, Rehabilitation Teaching & Assistive Technology) leading to productive independence and full community participation Increase by 5%
Number of legally blind students participating in Pre-employment Transition programs, as defined under the Workforce Innovation and Opportunity Act, and agency sponsored internships Increase by 15%
Number of business employers partnering with MCB Increase by 10%

 

Massachusetts Commission for the Deaf & Hard of Hearing

FY19 Metric FY19 Target
Number of filled interpreter/CART requests for medical, legal and substance use disorder services Increase by 25%
Number of clients receiving accessible state agency services at MCD Increase by 25 %

 

Massachusetts Rehabilitation Commission

FY19 Metric FY19 Target
Percent annual growth in the number of high school students with disabilities served by MRC’s Vocational Rehabilitation Program, including pre-employment transition services  10% increase
Percent of individuals with disabilities transitioning from skilled nursing homes and facility-based care to the community and receiving ongoing support services in the community 10% increase
Processing time of SSA disability claims for Massachusetts citizens 97% of disability claims for Massachusetts citizens processed in 90 days or less

 

Office for Refugees and Immigrants

FY19 Metric FY19 Target
Percentage of refugees attaining employment through Refugee Employment Services who are “early employed” 40% employed within four months of arriving in the United States
Percentage of refugees who attain employment through Refugee Employment Services and are still employed on the 90th day from the initial start date 87%
Percentage of ORI’s Citizenship for New Americans Program (CNAP) participants who take the USCIS Citizenship exam and successfully pass the exam 65%

 

Department of Veterans' Services

FY19 Metric FY19 Target
Processing time of an application for Veteran’s financial assistance benefits, also known as chapter 115 benefits 100%

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