This page, Executive Office of Health and Human Services (EOHHS) FY20 data-driven performance, is offered by

Executive Office of Health and Human Services (EOHHS) FY20 data-driven performance

Learn how EOHHS uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOHHS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

EOHHS' Fiscal Year 2020 Performance

Department of Children and Families 

FY20 Metric FY20 Target
Children kept safe from repeat maltreatment 94.6% of child victims of abuse/neglect are kept safe from subsequent acts of abuse/neglect for 6 months
Permanency in 12 months for children exiting DCF care 75.2% of children exiting to reunification will have been reunified in less than 12-months from their entry into care.
Children adopted within 24 months 36.6 % of children, who cannot be reunified with their biological family, will be adopted within 24 months
The percentage of children that receive a medical visit within 30 days of their home removal episode (HRE) 90% of children that receive a medical visit within 30 days of their home removal episode (HRE)

 

Department of Developmental Services 

FY20 Metric FY20 Target
Number of state operated group homes with standardized IT infrastructure and secure access to MAGNet state network 50% compliance of state operated group homes with standardized IT infrastructure and secure access to MAGNet state network
Number of individuals/families who self-direct their services 12% Increase of individuals/families who self-direct their services
Number of ABI/MFP residences and individuals receiving services 20% Increase in ABI/MFP homes (approximately 25 homes); 15% increase in waiver enrollments (approximately 90-100 individuals)
Compliance with Olmstead Act, Federal PASRR regulations and DDS Community Rule around lengths of stay in nursing facilities 95% of population will be supported in the community within 180 days

 

Department of Mental Health

FY20 Metric FY20 Target
Percent of adults receiving Clubhouse services who are competitively employed 25% of adults receiving Clubhouse services who are competitively employed
Processing time of adult service authorization decisions 85% of adult service authorization decisions made within 90 days of application
Processing time of child/adolescent service authorization decisions 90% of child/adolescent service authorization decisions made within 90 days of application

 

Department of Public Health

FY20 Metric FY20 Target
Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 15 minutes 50% of calls answered < 15 minutes
Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 20 minutes 75% of calls answered <20 minutes
Percent of calls to the 24/7 infectious disease epidemiology line that are responded to within 30 minutes 80% of calls answered <30 minutes
Percent of families reporting that Early Intervention Services enable them to help their child develop and learn 95% of families reporting that Early Intervention Services enable them to help their child develop and learn

 

Department of Transitional Assistance

FY20 Metric FY20 Target
In-person wait time 75% of clients visiting the DTA office will wait 25 minutes or less
Telephone wait time 75% of callers connecting to the DTA via the Assistance Line will wait 25 minutes or less
Cases closed for employment 5% increase in TAFDC cases closed due to earned income

 

Department of Youth Services

FY20 Metric FY20 Target
Number of committed youth that pass the English Language Arts MCAs. 90% of committed youth that pass the English Language Arts MCAs.
Turnover rate for DYS group youth workers 90% of committed youth that pass the English Language Arts MCAs.
Number of DYS committed youth who complete their post-secondary courses Increase by 5% number of DYS committed youth who complete their post-secondary courses

 

Department of Elder Affairs

FY20 Metric FY20 Target
Percent of callers who rate Information and Referral as good or excellent in helping them access the information and/or services they need 97% of callers who rate Information and Referral as good or excellent in helping them access the information and/or services they need
Percent of home delivered meal participants who report that the meals help them to live independently 80% of home delivered meal participants who report that the meals help them to live independently
Percent of caregivers who found meeting/consulting with a caregiver specialist helpful or very helpful  96% of caregivers who found meeting/consulting with a caregiver specialist helpful or very helpful 

 

EOHHS/MassHealth

FY20 Metric FY20 Target
Call wait time for members and applicants at the MassHealth Customer Service Center Average 5 minutes or less to speak with a customer service representative
Rating of MassHealth customer service satisfaction on a  scale of 1 to 10 Average rating of 8.0
Members access to needed care Meet or Exceed NCQA 75th Percentile Score of 84.88% across MCO and One Care programs in 2019

 

Massachusetts Commission for the Blind

FY20 Metric FY20 Target
Number of legally blind individuals receiving blindness critical specialized wrap-around services (Orientation and Mobility, Rehabilitation Teaching & Assistive Technology) leading to productive independence and full community participation Increase by 10% number of legally blind individuals receiving blindness critical specialized wrap-around services (Orientation and Mobility, Rehabilitation Teaching & Assistive Technology) leading to productive independence and full community participation
Number of legally blind students participating in Pre-employment Transition programs, as defined under the Workforce Innovation and Opportunity Act, and agency sponsored internships Increase by 20% number of legally blind students participating in Pre-employment Transition programs, as defined under the Workforce Innovation and Opportunity Act, and agency sponsored internships
Number of business employers partnering with MCB Increase by 20% number of legally blind students participating in Pre-employment Transition programs, as defined under the Workforce Innovation and Opportunity Act, and agency sponsored internships

 

Massachusetts Commission for the Deaf & Hard of Hearing

FY20 Metric FY20 Target
Number of filled interpreter/CART requests for medical, legal and substance use disorder services Increase by 25% number of filled interpreter/CART requests for medical, legal and substance use disorder services
Number of clients receiving accessible state agency services at MCD Increase by 25 % number of clients receiving accessible state agency services at MCD

 

Massachusetts Rehabilitation Commission

FY20 Metric FY20 Target
Percent of consumers placed into competitive employment maintain employment for greater than 90 days 80% increase of consumers placed into competitive employment maintain employment for greater than 90 days
Percent of annual growth in individuals with disabilities transitioned and supported in the community  10% increase of annual growth in individuals with disabilities transitioned and supported in the community 
Percent of disability claims shared with the MRC Vocational Rehabilitation Division to improve quality, effectiveness, and timeliness of services provided to individuals with disabilities across MRC divisions 80%  of disability claims shared with the MRC Vocational Rehabilitation Division to improve quality, effectiveness, and timeliness of services provided to individuals with disabilities across MRC divisions

 

Office for Refugees and Immigrants

FY20 Metric FY20 Target
Percentage of refugees attaining employment through Refugee Employment Services who are “early employed” 35% employed within four months of arriving in the United States
Percentage of refugees who attain employment through Refugee Employment Services and are still employed on the 90th day from the initial start date 85% of refugees who attain employment through Refugee Employment Services and are still employed on the 90th day from the initial start date
Percentage of ORI’s Citizenship for New Americans Program (CNAP) participants who take the USCIS Citizenship exam and successfully pass the exam 65% of ORI’s Citizenship for New Americans Program (CNAP) participants who take the USCIS Citizenship exam and successfully pass the exam

 

Department of Veterans' Services

FY20 Metric FY20 Target
Processing time of an application for Veteran’s financial assistance benefits, also known as chapter 115 benefits 100% applications processed in 21 days or less
Feedback