The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
The civil service appeal process starts when the Civil Service Commission (CSC) receives your appeal. We will docket it, give it a docket number, and send an appeal acknowledgement to the parties involved. In most cases, we will set up a pre-hearing conference within 30 days of receiving the appeal.
A representative or attorney can present your case, but you aren't required to have one. You are still required to attend the pre-hearing conference even if you are represented.
A pre-hearing conference is an informal meeting conducted by a member of the Commission and typically lasts 30 minutes. It is important to appear on time at the location listed on the pre-hearing notice that you received. The pre-hearing will be held at the CSC offices in Boston or at an off-site location in Springfield, Lowell or North Dartmouth.
At the beginning of the pre-hearing conference, each party will submit an appearance form and, if you have prepared one, a pre-hearing conference memo that contains the information listed on the pre-hearing notice.
The Commissioner conducting the pre-hearing conference will cover the following topics:
After your pre-hearing conference, we will schedule your case for a full hearing. This hearing is usually held within 60 days of the pre-hearing conference. The Chairman assigns a Commissioner or Hearing Officer to hear the appeal. In most cases, this is a member of the CSC.
Now that the pre-hearing has been completed, you will have agreed upon a mutually acceptable date for a full hearing, which will be held within 60 days after the pre-hearing.
It is important that you use the time before to the full hearing wisely to ensure that you are prepared to present your case on the day of the full hearing. You should use this time to complete the following:
For pre-hearings only, the Commission allows a one-time continuance for any reason, if the following requirements are met:
You can submit continuance requests:
For full hearings, the CSC only grants continuances in extraordinary circumstances and must be approved by the Chairman of the Commission or the Commissioner who has been assigned to conduct the full hearing. Ongoing settlement discussions and/or appearance by counsel in another forum are not considered extraordinary circumstances.
A full hearing is a formal proceeding conducted by a member of the Commission, who will serve as the hearing officer. It is important that you appear on time at the hearing location listed on the full hearing notice that you received. For disciplinary appeals, the hearing is private (closed to the public) unless either party makes a request for a public hearing. All other hearings (i.e. – bypass appeals, classification, examination appeals, etc.) are open to the public.
After the full hearings, the parties may, at the discretion of the hearing officer, be asked to submit “proposed decisions”, typically within 30 days of completing the full hearing.
The hearing officer is responsible for drafting a decision to be reviewed by the full Civil Service Commission as part of a bi-weekly Executive Session.
After the Commission votes on the decision, the final decision is emailed to both parties to the email addresses listed on the appearance form. The Commission does not send an additional copy of the decision via first class mail.
Any decision issued by the Commission includes information about the right to file a: