Massachusetts State Seal An official website of the Commonwealth of Massachusetts Here's how you know

Official websites use .mass.gov

A .mass.gov website belongs to an official government organization in Massachusetts.

Secure websites use HTTPS

A lock icon or https:// means you've safely connected to the official website. Share sensitive information only on official, secure websites.

Safeguard your computer

Follow these best practices to safeguard your computer and and help prevent identity theft.
  • Update your operating system and virus protection regularly.
  • Don’t download files sent from strangers or posted on social media.
  • Confirm that your computer's firewall is enabled.
  • Check for a green "lock" icon in the address bar of your web browser before logging in or submitting information to a website. This indicates that the website you are using is secure.
  • When using a public computer, be sure to log out of your accounts and websites when you are finished.
  • Use a strong password for your computer and for online accounts that is a combination of letters, numbers, and symbols.
  • Use your mobile device's security features, including encryption, passcodes, and fingerprint or facial-recognition sensors.

Avoiding phishing

Don’t respond to unsolicited emails that ask for personal information, even if they appear to come from a bank or other business. Thieves can replicate emails and websites from legitimate companies to try to trick you into revealing your personal information.

Contact

Phone

You may file a consumer complaint with CARD online. If you have questions about filing a complaint, please contact the AGO’s Consumer Hotline.

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