Submit your surcharge
All service providers who would like to do business in Massachusetts must submit your monthly surcharge. To submit your surcharge:
- Fill out the Surcharge Fee Submission Form
- Send your completed form and payment check to:
Comm of Mass State 911 Dept
P.O Box 411141
Boston, MA 02241-1141
If you're a service provider planning to do business in Massachusetts, you must:
- Look below to check what forms you must review or fill out, depending on what type of service you provide
If you have any questions, you can call our office at (508) 828-2911.
Additional Resources
Competitive Local Exchange Carrier (CLEC) resources
If you're a CLEC service provider and you would like to do business in Massachusetts, you must:
- Fill out and send the CLEC Information Request Form
- Review the CLEC Test Procedure
- Review the CLEC Test Spreadsheet
Additional Resources
Voice over Internet Protocol (VOIP) resources
If you're a VOIP service provider who would like to do business in Massachusetts, you must:
- Fill out and send the VOIP Information Request Form
- Review the VOIP Test Procedure
- Review the VOIP Planned and Unplanned Outages Notification
Additional Resources
Notifications of Planned and Unplanned 911 Outages
For information on procedures in notifying the State 911 Department and the 911 service provider in advance of planned and unplanned outages that impact or may impact a customer's ability to access 911, please read the documents listed below.
Multi-Line Telephone System (MLTS)
Contact for Submitting your surcharge fee
Phone
Open M-F 8am-5pm (FOR NON-EMERGENCIES)
Fax
Please send all training applications to this fax number