The Executive Office of Labor and Workforce Development (EOLWD) FY21 data-driven performance

The Executive Office of Labor and Workforce Development (EOLWD) FY21 data-driven performance

The Executive Office of Labor and Workforce Development (EOLWD) FY21 data-driven performance

Learn how EOLWD uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOLWD has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

EOLWD's Fiscal Year 2021 Performance

Department of Industrial Accidents (DIA)

Agency FY21 Metric FY21 Target FY21 Current Performance
Department of Industrial Accidents Maintain or lower the assessment rate Our target is to maintain 3.51% or reduce it. Met target of 3.51%
Department of Industrial Accidents Implement the online appeal process 30% of appeals filed online by the 4th quarter.   To date, 5% of appeals filed online.
Department of Industrial Accidents Continue document upload project. The document upload project will allow attorneys to submit additional documents to the DIA for the Conciliation stage of the dispute resolution process.  For Fiscal Year 2021, we will expand the implementation with a target of 1,200 Conciliation documents uploaded per month on average (2,300 per month total when including Conference documents).  We will later expand to Hearing documentation which could eventually mean between 3,000 to 5,000 documents uploaded per month by FY 2021.   Approximately 5,000 Conciliation documents were uploaded per month.  Approximately 7,000 documents uploaded for Conferences. 

Department of Labor Standards (DLS)

Agency FY21 Metric FY21 Target FY21 Current Performance
Department of Labor Standards Increase number of public sector workplace safety and health onsite inspections by 10% 297 total onsite inspections Prior to March 2020, DLS conducted 167 public sector onsite inspections. After March 2020, DLS performed remote inspections and COVID enforcement in 268 businesses during FY21.
Department of Labor Standards Increase number of employment agency compliance visits by 5% 379 total compliance visits 606 total compliance visits
Department of Labor Standards Provide Part 46 refresher training to 850 miners 850 miners trained 768 miners trained
Department of Labor Standards Maintain increased compliance assistance through OSHA Consultation. FY19 DLS increased consultations by 30 visits. In FY20 and FY21 DLS will try to maintain this increased number of visits. Conduct 370 consultation visits & 50 compliance assist activities Conducted 148 consultation visits and 182 compliance assistance activities.
Department of Labor Standards Increase number of Lead and Asbestos Program inspections by 10% 174 total L&A inspections 547 total L&A inspections

Department of Unemployment Assistance

Agency FY21 Metric FY21 Target FY21 Current Performance
Department of Unemployment Assistance New employer status determinations made
within 90 days
> 70% (preliminary) 66%
Department of Unemployment Assistance Improper Payments Measure < 10% Massachusetts has an Improper Payment Rate of 7.633% for YE 6/30/2020. 
Department of Unemployment Assistance Average age of all pending
Lower Authority Appeals
≤30 days 78 days

MassHire Department of Career Services (MDCS)

Agency FY21 Metric FY21 Target FY21 Current Performance
MassHire Department of Career Services Increase the percent of customers who complete training and are employed in a training related job 84% 75%
MassHire Department of Career Services Increase the percent of hires made by employers with career center referrals >5% of FY20 (57%) 51%
MassHire Department of Career Services Improve the percent of disabled job seekers who become employed 61% 63%
MassHire Department of Career Services Increase the percent of low income job seekers who become employed 74% 73%
MassHire Department of Career Services Increase the percent of customers who complete an industry recognized training with a certificate, degree or credential 95% 82%
MassHire Department of Career Services Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program 19 18.4
MassHire Department of Career Services Increase the percent of Veterans with significant barriers to employment who became employed as a result of receiving services at a Career Center 72% 73%

Department of Labor Relations (DLR)

Agency FY21 Metric FY21 Target  FY21 Current Performance
Department of Labor Relations Maintain the average number of days to issue a Probable Cause Determination after the close of the investigation record 75% within 45 days 71% within 45 days
Department of Labor Relations Maintain the average number of days to issue a ULP Hearing Officer Decision after post hearing briefs have been filed. 75% within 240 days 100% within 240 days
Department of Labor Relations Maintain the average number of days to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal 75% within 160 days 100% within 160 days
Department of Labor Relations Maintain the average number of days to issue a CERB Decision on Appeal of a Hearing Officer Decision 75% within 240 days 100% within 240 days
Department of Labor Relations Maintain the average number of days between petition and initial mediation in contract mediation cases. 60% within 60 days 100% within 60 days

Department of Family and Medical Leave (DMFL)

Agency FY21 Metric FY21 Target FY21 Current Performance
Department of Family and Medical Leave Execute 3 functional pilots with real users prior to benefits launch 3 In progress - two pilots completed: pre launch (call center) September 2020, soft launch in December 2020. Third phase of the program goes into effect July 2021. 
Department of Family and Medical Leave Execute public education campaign to inform workers, employers, self-employed individuals and covered business entities of benefits availability, requirements for application, how to apply, and obligations under the statute. 1 public awareness campaign In progress and on target for completion through FY21. 
Department of Family and Medical Leave Meet or exceed statutory requirement for timely adjudication of complete applications 14 days Average duration to adjudicate absence is 10.89 days 
Department of Family and Medical Leave Meet or exceed service level of less than 5% call abandonment rate for benefits contact center 5% 15.30%
Department of Family and Medical Leave Meet or exceed service level of less than 5 minute Average speed to answer for benefits solution 5 minutes 10.37 minutes
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