The Executive Office of Labor and Workforce Development (EOLWD) FY22 data-driven performance

EOLWD's FY22 data-driven performance

The Executive Office of Labor and Workforce Development (EOLWD) FY22 data-driven performance

Learn how EOLWD uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOLWD has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

EOLWD's Fiscal Year 2022 Performance

Department of Industrial Accidents

Agency FY22 Metric FY22 Target FY22 Current Performance
Department of Industrial Accidents Implement the online appeal process.  30% of appeals completed online by the 4th quarter. The online appeal process implementation is in progress and will be implemented by December 2022
Department of Industrial Accidents Re-engineer the DIA's Case Management System (CMS) to create system wide efficiencies for internal and external users with the over arching goal of reducing manual and paper based operations.  Reduce manual and paper based operations by 5%. DIA has reduced manual and paper based operations by 3% 

Department of Labor Standards

Agency FY22 Metric FY22 Target FY22 Current Performance
Department of Labor Standards Increase number of employment agency compliance visits by 5% 650 compliance visits 341 compliance visits
Department of Labor Standards Provide Part 46 refresher training to 850 miners 850 miners trained 557 miners trained
Department of Labor Standards Return to onsite consultation visits through OSHA Consultation. Meet previous metric for on-site visits on a prorated basis, and continue high level of compliance assistance activities. Conduct 370 consultation visits & 150 compliance assist activities Conducted 104 consultation visits & 124 compliance assistance activities 
Department of Labor Standards Increase number of Lead and Asbestos Program inspections by 10% 600 total L&A inspections 332 L&A inspections

Department of Unemployment Assistance

Agency FY22 Metric FY22 Target FY22 Current Performance
Department of Unemployment Assistance New employer status determinations made
within 90 days
> 70% (preliminary) 83%
Department of Unemployment Assistance Improper Payments Measure < 10% 16.45%*

*excludes self-reported fraud
Department of Unemployment Assistance Average age of all pending
Lower Authority Appeals
≤30 days 202 days

Department of Labor Relations

Agency FY22 Metric FY22 Target FY22 Current Performance
Department of Labor Relations Maintain the target number of days to issue a Probable Cause Determination after the close of the investigation record 75% within 45 days 64%
Department of Labor Relations Increase the percentage for target number of days to issue a ULP Hearing Officer Decision after post hearing briefs have been filed. 80% within 240 days 92%
Department of Labor Relations Lower the target number of days to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal 75% within 130 days 57%
Department of Labor Relations Lower the target number of days to issue a CERB Decision on Appeal of a Hearing Officer Decision 75% within 210 days 67%
Department of Labor Relations Lower the target number of days between petition and initial mediation in contract mediation cases. 60% within 45 days 78%

MassHire Department of Career Services

Agency FY22 Metric FY22 Target FY22 Current Performance
MassHire Department of Career Services Increase % of customers who complete training and are employed in a training related job 80% 72%
MassHire Department of Career Services Increase % of hires made by employers with career center referrals >5% of FY21 (35%) 41%
MassHire Department of Career Services Improve % of disabled job seekers who become employed 61% 62%
MassHire Department of Career Services Increase % of low income job seekers who become employed 74% 68%
MassHire Department of Career Services Increase % of customers who complete an industry recognized training with a certificate, degree or credential 80% 81%
MassHire Department of Career Services Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program 20 14.7
MassHire Department of Career Services Increase % of Veterans with significant barriers to employment who became employed as a result of receiving services at a Career Center 72% 68%
MassHire Department of Career Services Percent Implementation of an enhanced JobQuest portal that provides job seekers with a virtual pathway to reemployment. Project timeline: January - July 2021 100% 100%
MassHire Department of Career Services % of permanently separated UI claimants who register for MassHire in Virtual Pathway (starting July 2021) 90% 78%

Department of Family and Medical Leave

Agency FY22 Metric FY22 Target FY22 Current Performance
Department of Family and Medical Leave Execute public education campaign to inform workers, employers, self-employed individuals and covered business entities of benefits availability, requirements for application, how to apply, and obligations under the statute. 1 public awareness campaign Presentations/webinars to employer organizations/associations about introduction of Family Leave to Care for a Family member
 
Webinars for Employers on Other leave, Benefits and Income
 
Meetings with Advisory Groups including Health Care Providers, Top Employers, and Payroll Companies and PEOs
 
Employer Webinars on Other Leaves, Benefits and Income
Department of Family and Medical Leave Meet or exceed statutory requirement for timely adjudication of complete applications 14 days  8.51 days
Department of Family and Medical Leave Meet or exceed service level of less than 5% call abandonment rate for benefits contact center 5% 1.85%
Department of Family and Medical Leave Meet or exceed service level of less than 5 minute Average speed to answer for benefits solution 5 minutes 37 seconds
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