The Executive Office of Labor and Workforce Development (EOLWD) FY23 data-driven performance
Learn how EOLWD uses data to improve your experience with state government.
The Administration is working hard to improve your experience with state government. To that end, EOLWD has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they’re performing on this page.
EOLWD's Fiscal Year 2023 Performance
Department of Industrial Accidents
| Agency | FY23 Metric | FY23 Target |
| Department of Industrial Accidents | Increase number of field compliance checks conducted | 125 compliance checks per month |
| Department of Industrial Accidents | Reduce timeframe between Conference and Hearing by 4 weeks | Wait time of between 6-18 weeks |
| Department of Industrial Accidents | Shorten response time for online inquiries | 45 minutes |
Department of Labor Standards
| Agency | FY23 Metric | FY 23 Target |
| Department of Labor Standards | Increase public sector workplace safety and health onsite inspections by 5% | 315 onsite inspections |
| Department of Labor Standards | Increase number of employment agency compliance visits by 5% | 535 compliance visits |
| Department of Labor Standards | Provide Part 46 refresher training to 850 miners | 850 miners trained |
| Department of Labor Standards | Perform onsite consultation visits through OSHA Consultation and continue high level of compliance assistance activities. | Conduct 350 consultation visits & 150 compliance assistance activities |
| Department of Labor Standards | Increase number of Lead and Asbestos Program inspections by 5% | 630 L&A inspections |
| Department of Labor Standards | Issue Prevailing Wage rate sheets | Issue 20,000 rates sheets |
Department of Unemployment Assistance
| Agency | FY23 Metric | FY23 Target |
| Department of Unemployment Assistance | New employer status determinations made within 90 days | >70% (preliminary) |
| Department of Unemployment Assistance | Timely paid contributions by contributory employers | >92% |
| Department of Unemployment Assistance | Lower Authority Appeals BTQ score | >85% |
Department of Labor Relations
| Agency | FY23 Metric | FY23 Target |
| Department of Labor Relations | Maintain the target number of days to issue a Probable Cause Determination after the close of the investigation record and adjust target for new employees | 75% within 45 days |
| Department of Labor Relations | Adjust the target number of days to issue a ULP Hearing Officer Decision after post hearing briefs have been filed | 80% within 365 days |
| Department of Labor Relations | Maintain the target number of days to issue a CERB Decision on Appeal of a Hearing Officer Probable Cause Dismissal | 75% within 130 days |
| Department of Labor Relations | Maintain the target number of days to issue a CERB Decision on Appeal of a Hearing Officer Decision | 75% within 210 days |
| Department of Labor Relations | Raise the percentage for target number of days between petition and initial mediation in contract mediation cases. | 65% within 45 days |
MassHire Department of Career Services
| Agency | FY23 Metric | FY23 Target |
| MassHire Department of Career Services | Increase % of customers who complete training and are employed in a training related job | 80% |
| MassHire Department of Career Services | Increase % of hires made by employers with MassHire Career Center referrals | >5% of FY22 |
| MassHire Department of Career Services | Improve % of disabled job seekers who have become employed | 61% |
| MassHire Department of Career Services | Increase % of low income job seekers who have become employed | 74% |
| MassHire Department of Career Services | Increase % of customers who complete an industry recognized training with a certificate, degree or credentials | 80% |
| MassHire Department of Career Services | Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program | 20 |
| MassHire Department of Career Services | Increase % of Veterans with significant barriers to employment who became employed as a result of receiving services at a MassHire Career Center | 72% |
| MassHire Department of Career Services | Percent Implementation of an enhanced MassHire JobQuest portal for employers. Estimated project completion in Spring FY 2023. | 100% |
| MassHire Department of Career Services | % of permanently separated UI claimants who register for MassHire in Virtual Pathway in FY 2023. | 75% |
Department of Family and Medical Leave
| Agency | FY23 Metric | FY23 Target |
| Department of Family and Medical Leave | Customer Satisfaction Score Percentage of respondents selecting that our service is “easy” or “very easy” to use compared to the percentage of respondents saying our service is "neither easy or hard", “hard”, or “very hard” to use |
>50% of users reporting service is "easy" or "very easy" |
| Department of Family and Medical Leave | Adjudication Timeline Number of calendar days between the date an application is completed and an adjudicatory decision is reached by the department. |
Average (mean) of less than 10 days after an application is complete (all documents received) |
| Department of Family and Medical Leave | On-Time Payment Percentage Percent of approved claims paid within the statutory timeline. |
>90% paid on time |
| Department of Family and Medical Leave | Overpayments as a percentage of total payments made Dollar value of identified overpayments divided by the total value of benefit payments (note: reported net of recoveries) |
<5% net of recoveries |
| Department of Family and Medical Leave | Percentage of employer accounts with at least one verified leave administrator Number of employer records with a verified leave administrator divided by the total number of employer records |
>90% of employer records with at least one claim have a verified leave administrator |
| Department of Family and Medical Leave | Percentage of claims submitted via portal instead of the contact center |
>90% |