The Executive Office of Public Safety and Security (EOPSS) FY18 data-driven performance

Learn how EOPSS uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOPSS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they're performing on this page.

EOPSS' Fiscal Year 2018 performance

State 911 Department (E911)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/17)
Total number of PSAPs in the Commonwealth	Decrease the number of public safety answering points (PSAPs) in the Commonwealth from 241 to 230 through regionalization and consolidation.	The target was to decrease the number of PSAPs in the Commonwealth from 241 to 230 through regionalization and consolidation. Currently, there are 239 PSAPs in the Commonwealth.
Conversion to Next Generation 911 system	Convert all 241 PSAPs to the Next Generation 911 project by October 31, 2017. 66 have been converted as of March 1, 2017.	All 239 PSAPs  in the Commonwealth have been converted to the new Next Generation 911 system.

Executive Office of Public Safety and Security Information and Technology

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/17)
Timely response to business requests for new services or features	Improve response time from 75 days to 60 days for business requests for new services or features.	Have hit target and improved to 60 days for business requests for new services or features.
Ensure the availability of processing capabilities	To maintain infrastructure and applications available 99.99% during peak business hours and improve to no less than 98.5% time during non-peak business hours (inclusive of scheduled down time for maintenance).	Currently meeting targets of 99.99% and 98.5%.
Establish EOPSS Enterprise Information Security Awareness Training Program	Create and launch a new training program for information security awareness - to be delivered annual to all EOPSS personnel.	Achieved target by launching Security Awareness program across all agencies.

Office of Grants and Research (OGR) 

FY18 Metrics	FY18 Targets	FY18 Performance (as of 12/31/17)
Increase community outreach	Increase on-site field presence with grant recipients and stakeholders by 10% via site visits, task force meetings, and community events.	The Office of Grants and Research has exceeded the 10% watermark by conducting site visits and convening large scale events throughout the state.
New public safety related grant opportunities	Apply for 3 new public safety grant opportunities in FY18.	The Office of Grants and Research has exceeded the target of three new federal grant opportunities and has been awarded almost three million dollars in new grant

Office of the Chief Medical Examiner (OCME)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/17)
Turnaround time for completion of death certificates and autopsy reports	90% of death certificates and autopsy reports completed in 90 days for CY2017.	For cases examined through September 30, 2017, 75% of the death certificates and 49% of the autopsy reports were completed in 90 days.
Backlog in both death certificates and autopsy reports for calendar years 2011 through 2016	Reduce backlog in both categories for CY2011 through CY2016 by 50%.	Met the metric for the reduction in backlog death certificates (57%), but did not meet the metric for autopsy reports (25%).

MA State Police Crime Lab (MSPCL)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/17)
Post-mortem toxicology testing for the OCME	90% of toxicology examinations shall be completed within 90 calendar days.	Currently the Post-Mortem Toxicology (PMT) Unit is completing 96% of PMT cases within 60 calendar days.
Biological screening of reported sexual assault cases	Maintain target of 80% within 90 days, 100% within 120 days.	At the conclusion of 2017, the laboratory received 874 reported sexual assault cases. 59% were screened within 90 days and 88% were screened within 120 days.
Backlog of drug identification cases	Maintain target to decrease backlog by 20%.	At the conclusion of 2017, the Drug Identification Unit backlog was 23,971 cases. The backlog decreased by 4% (1,079 cases) from the previous year (25,050).

 Department of Criminal Justice Information Services (DCJIS)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/17)
Average number of business days needed to process an out-of-state firearms license	Reduce the turnaround time by a minimum of 5 business days from the current average of 60 days as of March 1, 2017.	As of January 31, 2018 the turnaround time has been reduced to 55 days.
Screen CORI records in the iCORI Record Screening Queue within 2 business days	Increase screening to 82% of CORI records in the iCORI Record Screening queue within 2 business days. Currently screening 80% as of March 1, 2017.	Currently at 90% as of January 31, 2018.
Respond to microfilm record requests within 4 business days	Increase response to 85% of microfilm record requests within 4 business days. Currently at 80% as of March 1, 2017.	Currently at 85% as of January 31, 2018.

 Department of Fire Services (DFS)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/2017)
Number of students completing courses delivered by the Massachusetts Fire Academy	Increase by 5% over FY17, currently reporting a 45% increase as of March 1, 2017.	Currently, the Massachusetts Fire Academy is on track to exceed the projected 5% increase due to the release of the Department of Fire Services' new online Learning Management System. This new online registration system allows students easy access to registrations and our course catalog. This system replaced a paper registration system.
Hazardous Materials Team response times	Maintain the 1.45-minute reduction achieved in CY2016 for CY2017.	The level of response increased slightly from 52.42 minutes to 55.00 minutes but is still a reduction of 12.10 minutes from the end of FY16.
Fire Safety Division - Boiler & Pressure Vessel Program (BPV) Certificate Fulfillment Rate	Increase the fulfillment rate of all BPV Certificates by 5%.	The certificate fulfillment rate increased slightly to 80.2% as of 12/31/17.
Fire Safety Division field engineer construction site visits	Increase by 15% over FY2017.	An additional 67 site visits were accomplished in this 6 month time frame. DFS exceeded its previous target increase of site visits by an additional 28%.
Fire Safety Division - Boiler & Pressure Vessel Program First Time Licensing Production Time	Decrease from 4 days to 3 days.	The goal was exceeded and the current turnaround time for a first time license being issues is within 24 hours.

Department of Correction (DOC) 

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/2017)
Increase the percentage of eligible inmates that participate in the Medication Assisted Treatment (MAT) prior to release	Increase to 13% by June 30, 2018, from 10% in March 1, 2017.	Increased from 10% to 16.2% during the first 6 months of FY18.
Decrease the clinical recidivism rate for Section 35 offenders at the relocated MASAC at MCI-Plymouth.	Decrease from 10% to 8% for FY18.	Readmission/recidivism data for MASAC Plymouth releases from July 1, 2017 - September 30, 2017 who were re-admitted by December 31, 201 is 10%. These releases could have been in the community for as long as 6 months or as short as 90 days. This was based upon 588 civil commitments released to the street. Of the 588, 58 (10%) were returned to MASAC at Plymouth.
The number of non-DOC vehicles serviced by the DOC vehicle repair shops	Increase 20%, by adding a portion of the Massachusetts Department of Conservation & Recreation fleet.	ISA for repairing DCR vehicles in DOR garages is under development

Massachusetts Emergency Management Agency (MEMA)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/2017)
Increase the number of residents and public safety partners who receive MEMA's situational awareness statements, emergency information/alerts, and preparedness messages	Increase the number of recipients by 10% over CY2016 total.	During CY2017, we increased the number of residents and public safety partners who receive our communications by 12%.
Increase the number of MEMA's disaster preparedness and informational communications to the public and stakeholders	Increase the number of disaster preparedness and informational communications by 10% in CY2017, over total of 549 in CY2016.	During CY2017, we experienced a 36% increase over the C

Massachusetts National Guard (MANG)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/2017)
90% ready and resilient available Army and Air National Guard force to respond to the Governor's call for domestic operations in a state active duty status achieved through personnel readiness, recruiting, retention, education, training, and force composition capabilities	Sustain or exceed 90% throughout the entire fiscal year	Exceeded the 90% target

Municipal Police Training Committee (MPTC)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/2017)
Recruit police officers graduating with a cumulative test score of 90% or higher	90% or more student officers achieving an overall score of 90% or higher during their recruit (new officer) training	79% achieved in CY2017
Number of police officers attending in-service training who rate the training 4 or above n a 5-point scale	100% of veteran (incumbent) police officers who rate their mandatory in-service training as 4 or above.	75% achieved in CY2017.

Massachusetts Parole Board (PAR)

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/17)
Decrease the percentage of inmates waiving or postponing their parole hearing	Target for FY18 remains to reduce the number to below 50% for House of Correction (HOC) and 40% for Department of Correction (DOC).	Did not hit target - achieved 43.2% for DOC and 52% for HOC

Sex Offender Registry Board

FY18 Metric	FY18 Target	FY18 Performance (as of 12/31/17)
Increase number of classification hearings conducted on a yearly basis	660 classification hearings completed in FY18 (up from 585 targeted in FY17).	Conducted 492 hearings in FY17, 239 in the first half of FY18 and 279 to date in FY18.
Reduce duration of time from classification hearing to decision publication	Maintain 45-60 day timeframe from classification hearing to decision publication.	Current average number of days from classification hearing to decision publication is under 60 days.
Improve community outreach	Track community outreach initiatives for FY17 and FY18 and increase them by 30%.	Achieved and exceeded. Increased by 45%.