Unemployment Insurance Modernization

The Employment Modernization and Transformation (EMT) Program is a multi-year initiative focused on delivering a transformational Unemployment Insurance experience to businesses and workers.

The Massachusetts Department of Unemployment Assistance (DUA) is taking a major step forward to better serve employees and employers through the modernization of the unemployment insurance system. This modernization is called the Employment Modernization Transformation (EMT). 

Phase 1 of the project is live! Employers, Third-Party Administrators (TPAs), and Agents can now access Unemployment Services for Employers for seamless tax-related transactions with the DUA. Please note that all benefit-related transactions should continue to be conducted through the UI Online system. 

As part of Phase 2 of the modernization anticipated in 2025, claimants will experience an improved process for uploading information while noticing a mobile-friendly design with increased accessibility features, making it more convenient to apply for unemployment assistance.

Please click any of the boxes below to better familiarize yourself with the modernization of the unemployment insurance system.

UI Modernization Timeline

April 2022: DUA identifies Fast Enterprises, LLC as its vendor in identifying and implementing software, hardware, and service delivery process improvements.

July 2022: DUA and Fast Enterprise, LLC begin working on the EMT project.

January 2023: DUA starts extensive testing of the EMT system for usability, accessibility, functionality, and technology.  

September 2023: Executive Office of Labor and Workforce Development announces the first phase of the project will launch on September 12.

December 2023: DUA kicks off the second phase of the EMT project. 

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