Massachusetts is harnessing the power of artificial intelligence (AI) to build a more responsive government. Learn about the state’s AI initiatives and get advice about using AI in government.
- This page, Artificial Intelligence at the Commonwealth, is offered by
- Executive Office of Technology Services and Security
Massachusetts AI in action
EOTSS and RMV
RMV Virtual Assistant
A virtual assistant launched in 83 days has helped 200,000+ RMV customers get timely, accurate answers to questions about licenses, registrations, and REAL ID.
MassDOT
Highway Engineer Knowledge Agent (HEKA)
HEKA empowers Highway Division engineers to more efficiently design quicker and safer infrastructure projects for Massachusetts commuters.
Executive Office of Education
AI Curriculum in Schools
A new AI curriculum pilot will give 1,600 Massachusetts students across 30 school districts hands-on opportunities to explore the technologies shaping the future.
How Massachusetts uses AI responsibly
Our safeguards and shared standards ensure that artificial intelligence is used securely, responsibly, and in alignment with statewide priorities.
- Risk-based review: Every proposed AI use case is reviewed and categorized based on risk before it is approved.
- Clear rules for generative AI: State agencies follow EOTSS' Generative AI Policy which sets clear expectations for how AI tools can be used and developed.
- Commitment to accessibility: We prioritize accessibility in AI systems used by the Commonwealth so that everyone can benefit from these technologies.
Higher Education Partnerships
The Healey-Driscoll Administration is leveraging Massachusetts’ world-class education ecosystem to build partnerships that bring student talent into government. Through hands-on data and AI projects, students tackle real-world challenges while helping agencies test new tools, prototype ideas, and deliver practical solutions.
Northeastern's AI for Impact Program
Students at the Burnes Center for Social change build AI products for Commonwealth partner agencies. Projects include a secure sandbox for EOTSS, and a call center staff support tool for the EOHHS.
UMass Amherst's AI for the Commonwealth Program
EOTSS is collaborating with UMass Amherst's Center for Data Science and Artificial Intelligence and the Public Interest Technology Initiative on a program partnering students with state agencies on AI projects for social good.
Worcester Polytechnic Institute’s (WPI’s) Data Science Program
EOTSS data scientists mentor WPI’s data science graduate students who are creating cutting edge AI products and advanced analytics for use across the Commonwealth. Past projects delivered tools for creating synthetic data and leveraging AI to identify high value agency datasets.
Guidance for State teams
STATE EMPLOYEES ONLY
Explore the AI Catalog
Explore our tool catalog of approved and restricted AI products.
STATE EMPLOYEES ONLY
Get AI guidance
Access guidance and evaluation processes for new AI projects, and learn more about incorporating AI capabilities into existing or new tools.
ChatGPT for State Employees
Learn more about ChatGPT, including rollout details, support resources, the Knowledge Center, and FAQs.